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default28957043kpv16c
Participant
March 19, 2023
Question

Keeps disconnecting.

  • March 19, 2023
  • 2 replies
  • 212 views
Keeps disconnecting and not saving my progress.
This topic has been closed for replies.

2 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
March 28, 2023

Hi @default28957043kpv16c sorry to hear this. Ps on web should save in the background every 5 minutes, so it is concerning that you say you are losing work.  Have you shut down the browser and restarted?

 

Let's make sure your computer specs meet Ps web requirements:

https://helpx.adobe.com/photoshop/system-requirements-web.html

 

Pete.Green
Community Manager
Pete.GreenCommunity Manager
March 27, 2023

Hi @default28957043kpv16c ,

 

Have you been having any network connectivity issues of note?

Do you get any errors during this disconnect?

How much RAM is in your system?

Which browser and version are you working with?

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