Lightroom Desktop and Edit With Photoshop Not Working

Here's a structured and clear bug report for your issue:

Bug Report: Lightroom Desktop and Photoshop Beta Integration Issue

Product Versions:

• Lightroom Desktop (Cloud Version): Latest release as of 11/28/2024
• Photoshop Beta: ARM-compatible version for Windows Surface Pro 11
• Camera RAW: Fully updated

System Details:

• Device: Windows Surface Pro 11
• Processor: Snapdragon X Elite
• Operating System: Windows 11 (ARM architecture)

File Format:

• Canon .CR3 RAW files uploaded to Adobe Creative Cloud

Issue Description: When attempting to edit a photo in Photoshop Beta from Lightroom Desktop using the “Edit in Photoshop” option:

1. Photoshop Beta launches successfully.
2. The photograph never loads in Photoshop Beta.
3. After waiting, Lightroom displays the error: “Photoshop could not be opened.”

Steps to Reproduce:

1. Open Lightroom Desktop (Cloud Version) on Windows Surface Pro 11.
2. Select a Canon .CR3 RAW photo stored in Adobe Creative Cloud.
3. Right-click the photo and choose “Edit in Photoshop” or use the option from the menu.
4. Observe that Photoshop Beta launches, but the selected photo does not load.
5. Wait for a while; Lightroom eventually shows the error: “Photoshop could not be opened.”

Expected Behavior: The photo should open seamlessly in Photoshop Beta for editing after selecting the "Edit in Photoshop" option in Lightroom Desktop.

Actual Behavior: Photoshop Beta opens but does not load the selected photo, followed by an error message from Lightroom.

Additional Notes:

• The integration works partially, as Photoshop Beta does open, but the file transfer from Lightroom fails.
• This issue could potentially relate to compatibility between the Lightroom Desktop cloud version, Photoshop Beta (ARM version), or handling of Canon .CR3 files.
• Ensuring both Camera RAW and Adobe apps are updated has not resolved the issue.

Steps Taken to Troubleshoot:

• Verified that Camera RAW is updated.
• Confirmed file compatibility for Canon .CR3 files.
• Reinstalled both Lightroom Desktop and Photoshop Beta.

Attachments:

Impact:
This issue disrupts the workflow for users relying on Lightroom-Photoshop integration on ARM-based devices, making editing in Photoshop directly from Lightroom impossible.