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tloomis62
Participant
February 15, 2022
Answered

Locking Up when adding Effects

  • February 15, 2022
  • 5 replies
  • 310 views

Problem Description: When working on images and adding Effects to layers, the program locks up & I have to close & restart. It will be fine & then randomly locks up. Inner Shadow, Inner Glow & Color Overlay seem to be the main culprits & I've had it happen just adding a drop shadow.

Steps to Reproduce:
1. Add an effect such as inner shadow
2. Inner Glow
3. Color Overlay

This topic has been closed for replies.
Correct answer Pete.Green

Thanks for the report Tim!

The team is working on fixing this one.

More reports of this, and updated news can be found at: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-23-2-freezes-on-macos-while-changing-layer-styles-opacity-on-a-psb-file/idc-p/12763379/page/2

5 replies

Pete.Green
Community Manager
Pete.GreenCommunity ManagerCorrect answer
February 23, 2022

Thanks for the report Tim!

The team is working on fixing this one.

More reports of this, and updated news can be found at: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-23-2-freezes-on-macos-while-changing-layer-styles-opacity-on-a-psb-file/idc-p/12763379/page/2

T
tloomis62Author
Participant
February 16, 2022

I did use the Beaker/beta panel to post... Tim

    T
    tloomis62Author
    Participant
    February 16, 2022

    I forgot to add my computer info to make sure it's not my compuer...

     

    T
    tloomis62Author
    Participant
    February 16, 2022

    Hi Pete, I was thinking it was my computer so I did check the GPU Compatibility test. I've attached a screen shot to show you the results... The freeze up does not occur when I'm using the PS v 23.1 just on the Beta version... Thanks, Tim

     

     

     

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    February 15, 2022

    Hi tloomis,

     

    Thank you for reporting this crash while working with Layer Effects and for adding the screenshot.

    Can I ask if you used the Beaker/beta panel to get to the bug report form?

     

    For troubleshooting, a few questions for you since I haven't been able to reproduce this just yet:

    1. Does the non-beta Photoshop hit this same crash for you?
    2. Have you tried going through any of the GPU troubleshooting just yet? 
    3. Can you provide Photoshop (beta)'s Help > System Info text here (either pasted in a message or put in a txt file and attached works!)?

     

    Many thanks for the report.

    Regards,

    Pete

     

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