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Bob_Hallam
Legend
September 22, 2025
Question

M3 Mac issues, persist. Crashing and hanging

  • September 22, 2025
  • 4 replies
  • 142 views

This new version (27.00) like the previous crashes consistiently using the clone tool.  Tool key commands do not work, and just bounce back to the previous tool .  Selecting the tool is the only way to get it.   There are more but it appears those are covered below.   

4 replies

Bob_Hallam
Legend
September 23, 2025

Sent!  Thanks Cory! 

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
CShubert
Community Manager
Community Manager
September 23, 2025

@Bob_Hallam feel free to send to shubert@adobe.com.  Please also send your steps/workflow so we can try to reproduce.

 

Thanks,

Cory - Photoshop Product Manager

Bob_Hallam
Legend
September 23, 2025

Thanks Cory,   Resetting the preffs did not change the results.  Still crashes 100% of the time using the stamp tool.  Key commands are the same.   I did send my system info to 

meredith@adobe.com on last weeks PS update.  No response from her so she must be very busy.   If you have an email address, so send it I'll be happy to provide that for you.  

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
CShubert
Community Manager
Community Manager
September 22, 2025

Hi @Bob_Hallam 

 

1. Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager