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Participating Frequently
August 22, 2023
Question

Mac - Photoshop Beta crashes on tiff import even after update released on 22/08

  • August 22, 2023
  • 1 reply
  • 292 views

Hi, the latest update you released today (25.0.0 20230820.m.2296 c61c3a5 arm64) did not rectify the issue of photoshop beta crashing when trying to open a Tiff file.  I have tried JPEGs & PNG files & that works fine!  Just something about Tiff files it doesnt like.

My system is as follows: Operating System: Mac OS 13.5.1 System architecture: Apple M2 Pro, HybridCPU(8:4) Physical processor count: 12 Built-in memory: 32768 MB

 

For some reason it works on my Macbook Air M1, which has left me stumped.

I have completely uninstalled all adobe products from my computer.  Including all hidden folders, preferences, logs etc, so I could do a fresh install.  Evening using cleanMyMac to help.  After reinstalling creative cloud & installing photoshop beta, the same issue exits.

However on typing this issue, i've just discovered if you have tab open using a different file format such as JEPG then it allows you to open Tiff files!  Both from lightroom, using 'edit in photoshop' & manually opening a Tiff from a direct location.  Really weird!  Hope this helps some people as a work around.

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1 reply

Stu-LongIsland
Participant
August 23, 2023

Exactly the same problem here. The work-around works as well. Thanks for posting it.