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randoo53
Participant
May 23, 2023
Answered

No AI feature with new update

Just updated to the new beta version for PS, 24.6.0. (with AI)
I got the new UI but it lacks the AI portion (or option) in the menu bar, or anywhere else.
Is there a minimum hardware requirement that I need? I might have missed the minimum requirements.
I am running Apple iMac Monterey 12.6.6. (Late 2015 build).
I am providing a screen shot of the UI I have available to me at this moment.
Thanks for any help you could provide.

 

    Kevin Stohlmeyer
    Kevin StohlmeyerCorrect answer
    Community Expert
    June 1, 2023

    Hi @Andrew30210510i27y uninstall that version then reinstall. The iterative version with Generative fill is 24.6.0 20230520.m.2181 4e0245f arm64 you are on the 516 release.

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    445 replies

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    Ajide30115529sf9w
    Participant
    May 28, 2023

    i am stuck with v24.5 for photoshop and v24.6 beta , tried uninstalling and reinstalling photoshop from CC severally to no avail. still on v24.5 .

    Someone please help

     

     

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      Photovlog.fr
      Photovlog.fr
      Participant
      May 26, 2023

      Bonjour,

       

      Je tente d'utiliser l'intelligence artificielle mais j'ai un message m'indiquant que je n'ai pas 18 ans selon mon compte et que cette fonctionnalité n'est disponible que pour les personnes ayants 18 ans et plus.

      Je ne vois pas où renseigner ma date de naissance qui est de 1996.

       

      Merci d'avance,

      Jonathan.

      Translate
      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      May 26, 2023

      Hi @Photovlog.fr 

      Setting your DOB to use Generative Fill
      If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
      • Log into Behance with your Adobe ID and enter your Date of Birth.
      • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
      Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
      https://helpx.adobe.com/photoshop/using/generative-fill.html

      Translate
        Keith23242116exw5
        Keith23242116exw5
        Known Participant
        May 26, 2023

        A lot of people have had trouble with this, including me. The trick is go to your Creative Cloud account desktop. On the aps page, go to Behance (second from the bottom) and believe it or not the answer is you need to enter your date of birth to your profile. Apparently Adobe requires you to be over 18 to use it. Worked for me.

        Also, this post from kevin stohlmeyer  Community Expert

        If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
        • Log into Behance with your Adobe ID and enter your Date of Birth.
        • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
        Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
        https://helpx.adobe.com/photoshop/using/generative-fill.html

         

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        docrob900
        Participating Frequently
        May 27, 2023

        There's no date of birth option in Adobe. Is this the page you are referring to?

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          Pri233524441hdk
          Participating Frequently
          May 27, 2023
          All good. Generative fill now is available.
          Thank you.
          Translate
          deyanira.o
          Participant
          May 26, 2023

          The latest update available is 24.5. Why is this happening and how do i fix it. There's a lot of people with the same issue.

          Translate
            WS730083975d7f3
            Participant
            May 26, 2023

            Quando acesso a ferramenta generativa, aparece essa mensagem. Não localizei onde atualizar a idade,

            Translate
            Kevin Stohlmeyer
            Community Expert
            Kevin StohlmeyerCommunity Expert
            Community Expert
            May 26, 2023

            Hi @WS730083975d7f3 

            Why is the Generative Fill button not available?
            If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
            • Log into Behance with your Adobe ID and enter your Date of Birth.
            • Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
            Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
            https://helpx.adobe.com/photoshop/using/generative-fill.html

            Translate
            BillyLobo
            Participant
            May 26, 2023

            Hello Kevin, there is no way I can update or type my DOB neither in Behance (log out and then log in) or in my Adobe account. I could not find where or how to update my DOB. Any suggestion?

            Thanks

            Translate
              SYCANONZONE-III
              SYCANONZONE-III
              Participant
              May 26, 2023

              Hi, testing adobe ps beta for generative AI, I don't see any Generatrive? where is this, I can only see "select subject" and "remove background" when I use the marqie tool to select an area nothing changes, can't see and "generative" icon anywhere????

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              Lloyd Stevens
              Shoaib25084913be1y
              Participant
              May 26, 2023

              You have to uninstall the old photoshop app, and open the Photoshop Beta 

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              docrob9000
              Participating Frequently
              May 26, 2023

              I did.

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              Moaz30047374ibet
              Participant
              May 25, 2023

              i installed a new beta of photoshop but the generation fill tool bottom doesnot work

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              braydonrussell
              Participating Frequently
              May 25, 2023

              I FOUND THE ANSWER MYSELF AFTER TWO DAYS!! If you're BETA is not updating to 24.5, if you're like me...my VPN was causing the problem. For some reason it blocked only that update. So if you're usiung a VPN...turn it off and then hit the update in Creative Cloud again. Worked for me right away.

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              braydonrussell
              Participating Frequently
              May 25, 2023

              sorry for all the grammatical errors. I was typing to excitedly. hahaha

              Translate
              Daniel30071540q3y5
              Participant
              May 25, 2023

              I have the beta version of photoshop, 24.6 where there should be the new ai tech, but i dont have the ai part. i have the toolbar when selecting something but not generative fill

               

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