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Aimee28312563tbt2
Participant
August 18, 2023
Question

P: Photoshop Beta V 25.0 won't open groups or move layers

  • August 18, 2023
  • 6 replies
  • 1600 views

I opened Photoshop Beta this morning and didn't realize that it auto-updated to v25.0 and showed this error message.

When trying to open groups/folders or move layers around they were stuck so I figured I should revert back to the v24.0 version but Adobe Creative Cloud doesn't give the option to roll back. Normally when you are on CC there should be three dots that open up to show "Other versions" but that's not available for Photoshop Beta.

 

Is anyone else running into this issue?

    This topic has been closed for replies.

    6 replies

    Caity.psd
    Community Manager
    Caity.psdCommunity Manager
    Community Manager
    August 28, 2023

    Hi everyone, can you try updating to today's release, 25.1 and confirming whether the issue persists or is resolved?

    Thank you kindly, 

    Caity

    M
    Medina3193206621p4
    Participant
    August 28, 2023

    Hello, I updated to version 25.1, but the problem with the generative fill did not fix, it does not work properly.

    Caity.psd
    Community Manager
    Caity.psdCommunity Manager
    Community Manager
    August 28, 2023

    @Medina3193206621p4 this is for collapsing and expanding layer groups?

    C
    Chris27881302o5bh
    Participating Frequently
    August 28, 2023

    Is anyone else experiencing this?

    Beta apps initially work as expected. At some point (hours later) the app becomes unusable and needs to be restarted.

    Some common symptoms:

    • Keyboard commands, like zooming in and out, stop working
    • A group of layers won't open in the Layers panel
    • Unable to select objects

    I'm on a 16-inch MacBook Pro (2023) Apple M2 Max, 96 GB, running 13.5 (22G74)

      Caity.psd
      Community Manager
      Caity.psdCommunity Manager
      Community Manager
      August 28, 2023

      It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

        G
        GFKS
        Known Participant
        August 28, 2023

        After updating to Photoshop beta 25.0 Groups in layers panel cant be opened, the layer panel doesnt register the mouse click for opening the group.

         

        Tried to revert back to 24.7 but it keeps showing this incredibly annoying pop up that i should update that cant be dismissed!!!!

         

        MacOS 13.5 (22G74)

          D
          defaultu19yuujmju4r
          Participant
          August 28, 2023

          Hello. I have the same problem. Can someone please help ? thank you.

            J
            jasonl45344002
            Participating Frequently
            August 22, 2023

            Same issue without the error. Folder groups no longer expand / close on latest Beta version (25).

            Same issue  reproduceable 100% both on Win 11 & MacOS M2 Max Ventura 13.5.1. 

             

              CShubert
              Community Manager
              CShubertCommunity Manager
              Community Manager
              August 18, 2023

              Hi @Aimee28312563tbt2 not sure why you are not seeing them, we see them as expected.  Try logging out and back in to CCD.

               

               

                A
                Aimee28312563tbt2Author
                Participant
                August 18, 2023

                I opened Photoshop Beta this morning and didn't realize that it auto-updated to v25.0 and showed this error message.

                When trying to open groups/folders or moving layers around they were stuck so I figured I should revert back to the v24.0 version but Adobe Creative Cloud doesn't give the option to roll back. Normally when you are on CC there should be three dots that open up to show "Other versions" but that's not available for Photoshop Beta.

                Is anyone else running into this issue?

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