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Christian31820823b15s
Participant
August 22, 2023
Question

Photoshop Beta 25.0 Suddenly crashed while editing a picture and will not start again. MAC OS

  • August 22, 2023
  • 3 replies
  • 1035 views

Photoshop Beta 25.0 Suddenly crashed while editing a picture and will not start again on MAC OS.

I removed the Beta version and installed it again and it wont start. It crashes. Deleted Photoshop 2023 to see if there was a connection but no. Still the Beta version crashed. Removed Beta files and still crashes.

Downloaded the previous version Beta 24.7 and Photoshop worked except the Ai tool. Needed version 25.0 for that to work but its the version that keeps crashing when I try to open it. I have tried different trousbleshoots without avail. 

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    3 replies

    S
    Song32187257h55s
    Participant
    September 10, 2023

    I met the same situation. I felt disrupting

      M
      Mick23674517ovoa
      Participant
      September 13, 2023

      I was running into the same issue on M2 Max // 13.4.1.  I think I had "Open using Rosetta" on by default for CC programs -- once I disabled that, the issue resolved on PS-b 25.1. 

       

      Hope that potentially helps. 

        scottd23145888
        scottd23145888
        Participant
        September 13, 2023

        Perfect! That solved my problem as well. Thank you very much.

         

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        August 22, 2023

        Are you on a Mac M1 Ultra or M2 chip?

        C
        Christian31820823b15sAuthor
        Participant
        August 22, 2023

        M1 Max on Ventura 13.4

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        August 23, 2023

        There is another update coming later this week that should address this issue.

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        August 22, 2023

        Hi @Christian31820823b15s when you say you removed and deleted versions, are you using the Creative Cloud desktop app to uninstall cleanly or manually deleting apps off your Mac?

        C
        Christian31820823b15sAuthor
        Participant
        August 22, 2023

        I used the Creative Cloud App to uninstall the program. Then proceded to delete the folder that Adobe creates. 

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