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Participant
August 29, 2023
Answered

Photoshop beta 25.1 and 25 critical error

  • August 29, 2023
  • 24 replies
  • 5493 views

hi all ,  i m using Window 11 and couldn't start up PS beta, it got critical error message.

i have tried downgraded to 25, still got same error message;

tried downgraded to 24.7, can start up PS, but couldn't use generative fill, it ask me to upgrade newer version in order to use it.

 

hope there's a way to fix it ...

Correct answer Melodey M.

The error code I receive when I tried to update Ps(Beta) v. 25.1 is Error Code 116. I've also tried to update Photoshop v. 24.7.1 and v. 25.0 but also struggle with a failed update. The Photoshop updates don't give me an error code, only the Ps(Beta) has. I'm not sure what the antivirus software is called so I'm unable to locate it and delete it. Would love guidance on how to locate that and figure out if the failed Photoshop updates are correlated to the Ps(Beta) failed update as well. 

 

24 replies

Participating Frequently
August 29, 2023

me too and i am not a girl🤣

danielleh19037432
Participant
August 29, 2023

yes same problem, generative fill wasn't showing up in latest version (25.1) so downgraded to V24.7 then got an Error400 and the solution said update to the latest version 

Participant
August 29, 2023

I have the same problem

 

peters88929131
Inspiring
August 29, 2023

I have the same problem