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Jose Gregorio Hernandez
Participant
February 28, 2024
Question

Photoshop Beta closes unexpectedly when entering the Settings menu

  • February 28, 2024
  • 4 replies
  • 332 views

Greetings! For 4 days since I installed the latest version of Photoshop Beta I have had a problem, every time I try to access the settings menu of the Photosop application it closes without giving any warning, even regardless of whether I have a file that I have been editing and not I have saved in several minutes, it comes out without warning that I should save the changes. I already uninstalled it and reinstalled it and nothing, it still gives the same error. Has anyone else experienced this situation?

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4 replies

Ivny Coura
Ivny Coura
Inspiring
June 28, 2024

I'm having the same issue since it updated to 25.11 version. Here I just tried something simple as opening a file and than BANG!

D
default5c84g0jdvd9o
Participant
March 28, 2024

I'm having the same issue as of recently. Never had this problem before and I didn't change any settings...no clue how to fix this. 

    D
    default5c84g0jdvd9o
    Participant
    March 28, 2024

    Oh yeah it's definitely this new version. I rolled it back to 25.6 and it's working fine again. 

      Mark.Dahm
      Community Manager
      Mark.DahmCommunity Manager
      Community Manager
      February 28, 2024

      @Jose Gregorio Hernandez ,

       

      That sounds like a hard crash; try resetting preferences. 

      Restart Photoshop, and hold down the control or command-alt-shift keys until prompted to recreate preferences. If you don't see the alert to reset preferences, it didn't work, and try again.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 28, 2024

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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