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GEJIK
GEJIK
Participating Frequently
October 3, 2023
Question

Photoshop beta disappeared from Creative Cloud

  • October 3, 2023
  • 10 replies
  • 753 views

Ok. First of all I want to say that I hate updates for Photoshop (Beta). Often this ends with some problems that cause to be unable to use Generation Fill and each time I need to go and search what the problem is and waste my time to resolve it. But this time I tried all I can find, and it hasn't been fixed. So I'm here. 

At this time, when the update released, I didn't install it. Clearly because of what I said before. But 2 days ago I decided to do it end appeared the error (190) that unable me to update it. I updated my Windows 10 and after that Photoshop (Beta) update works. After update, I start my Photoshop (Beta) and encountered with that kind of not pleasant issue again (if say it without swears). So what the problem is: When I start generation fill, it began processing and ends at the very start without any changing. I'm already followed the steps “Completely delete all apps and CC then install it again” several times. But after that it's not only did not help, it made all worst. Photoshop (Beta) disappeared from my “Beta apps list” and now I'm not even able to download it. I don't know helps it or not, but what interesting is that I have this ad (look at screenshot) that offers me to "try the photoshop (beta) app". But when I click on it, anything doesn't happens. I don't know what to do.

    This topic has been closed for replies.

    10 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    October 6, 2023

    Ok @GEJIK let's try this:

     

    1. Use the CCD cleaner to wipe everything.

    2. Restart the computer

    3. Check your HD to make sure no "adobe" files or folders remain.

    4. Install CCD

    The goal here is to get you to a normal CCD home screen to then download your apps.

     

      GEJIK
      GEJIKAuthor
      Participating Frequently
      October 6, 2023

      Yes, sure.
      This is what it looks like.
      During these days, I even left it a couple of times for a few hours, and it remained like that, never launched up.

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        October 6, 2023

        Thank you for the update @GEJIK 

        Could you share a screenshot of your CCD app when opened so we can see what you see?

         

          GEJIK
          GEJIKAuthor
          Participating Frequently
          October 4, 2023

          Oh, and now I don't have any of the Adobe products in my computer except the CC Desktop that I reinstalled after last clearing.

            GEJIK
            GEJIKAuthor
            Participating Frequently
            October 4, 2023

            Ім’я пристрою DESKTOP-CMUNHSO
            Процесор AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz
            ОЗП 16,0 ГБ
            Ідентифікатор пристрою 30EF3A44-1DEE-4644-B0E5-1CB96FD50DC6
            Код продукту 00326-10000-00000-AA870
            Тип системи 64-розрядна операційна система, процесор на базі архітектури x64
            Перо та дотики Ввід за допомогою пера та сенсорний ввід недоступні на цьому дисплеї


            Випуск Windows 10 Home
            Версія 22H2
            Дата інсталяції ‎01.‎05.‎2021
            Збірка ОС 19045.3516
            Взаємодія Windows Feature Experience Pack 1000.19052.1000.0

             

            My system is in Ukrainian, but I think it's generally understandable. Tell me you if you need anything else. 

              CShubert
              Community Manager
              CShubertCommunity Manager
              Community Manager
              October 4, 2023

               @GEJIK let's start with where you are now, do you have ANY Adobe products installed? Can you share your systemOS, ram/OS software, etc? We need to make sure we know where you are with things so we can plan on what to try to get things back up and runing for you.

               

                GEJIK
                GEJIKAuthor
                Participating Frequently
                October 4, 2023

                Yeah. It's actually what I did. I cleared all and reinstall CC. After that, the problem with initialization CC appeared. Then I tried to do it 2–3 times more, and it didn't help.

                  CShubert
                  Community Manager
                  CShubertCommunity Manager
                  Community Manager
                  October 4, 2023

                  @GEJIK here is another way to try to get back to a clean state:

                  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

                   

                    GEJIK
                    GEJIKAuthor
                    Participating Frequently
                    October 4, 2023

                    Um... Yeah... So... Now I have a problem with this too.
                    While I waited to the answer, I tried to solve the previous problem for myself. So I followed to the instruction of the next steps: clear your computer of CC files; check for, and if available, update your os; repair all ms visual c++ versions that can be repaired;
                    And when I have been clearing CC files I choose to “delete all”, so I deleted all adobe products (?). And after I reinstalled Creative Cloud Desktop, it's just not launching. Got stucked at the "Initializing Creative Cloud..."
                    The tips in this article do not help:
                    https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

                      CShubert
                      Community Manager
                      CShubertCommunity Manager
                      Community Manager
                      October 3, 2023

                      Hi @GEJIK curious if your Ps release version works, do you have any issues with that and GenAI?

                       

                      It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

                       

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