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Kürşad2385463751iq
Known Participant
June 15, 2023
Question

Photoshop (Beta) freezes

  • June 15, 2023
  • 2 replies
  • 718 views

For the last few days (especially with the last update on 14.06.2023) my photoshop beta application freezes and closes directly without any warning. How do I solve this problem?

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    2 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 21, 2023

    Hi @Kürşad2385463751iq 

     

    I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    June 15, 2023

    @Kürşad2385463751iq try manually resetting your Photoshop preferences
    https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
    Remember to backup your settings before doing the preference reset
    https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

    K
    Kürşad2385463751iqAuthor
    Known Participant
    June 15, 2023

    I deleted it but the error still persists

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    June 15, 2023

    @Kürşad2385463751iq what exactly are your computer system specs, GPU, CPU, RAM, storage space etc.

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