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Wael30099269s0qj
Participant
June 5, 2023
Answered

Photoshop Beta is crashing

  • June 5, 2023
  • 4 replies
  • 1607 views

Hi.

 

1. I am using Photoshop Beta Version: 24.6.0 20230524.m.2185 0e7139d x64 

2. My System info are:
    MacBook Pro (Retina, 13-inch, Late 2013)

    Processor 2.4 GHz Dual-Core Intel Core i5

3. The Beta version completely crashes, ends itself while I am still editing. I can not see what causes this problem. All I can say that this happens sometime when I am editing a photo with multiple layers and multiple selections. When I reopen the Beta Version, it opens for me a recovered version, however this recovered version contains less than 40% of the work I did when the software crashes.

I thought you should know about this, and -hopefully- fix it.

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Hi @Wael30099269s0qj your MacBook Pro 2013 GPU GeForce GT 750 M may not meet current minimum standards for Photoshop. Your GPU clocks in at under 800 ops/sec and the recommended minimum is 2,000.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

This wont be fixed with an update to PS, in fact any newer updates will exasperate the issue with your outdated graphics card.

4 replies

W
Wael30099269s0qjAuthor
Participant
August 7, 2023

Hi Kevin.

I believe you are right. I changed my Mac to the MacAir 2022, and it is working perfectly.

 

Thanks

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 8, 2023

    @Wael30099269s0qj 

     

    I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

     

      Pete.Green
      Community Manager
      Pete.GreenCommunity Manager
      Community Manager
      June 5, 2023

      Sorry to hear about the crashes! As Kevin suggests, updating your GPU driver if possible would be ideal.

      Be sure to submit crash reports with your email address so the team can investigate

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity ExpertCorrect answer
        Community Expert
        June 5, 2023

        Hi @Wael30099269s0qj your MacBook Pro 2013 GPU GeForce GT 750 M may not meet current minimum standards for Photoshop. Your GPU clocks in at under 800 ops/sec and the recommended minimum is 2,000.

        https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

        This wont be fixed with an update to PS, in fact any newer updates will exasperate the issue with your outdated graphics card.

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