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Participant
July 7, 2023
Question

Photoshop Beta keeps shutting down

  • July 7, 2023
  • 1 reply
  • 198 views

PSP shuts down. Seems connected to any resizeing activity

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-07-07T08:43:45.6091723Z" />
<EventRecordID>472142</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RCLMaster</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>24.7.0.2223</Data>
<Data>649bf803</Data>
<Data>Photoshop.exe</Data>
<Data>24.7.0.2223</Data>
<Data>649bf803</Data>
<Data>c0000005</Data>
<Data>000000000563d365</Data>
<Data>906c</Data>
<Data>01d9b0aa6fd057e8</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop (Beta)\Photoshop.exe</Data>
<Data>8bf2a58c-b1f5-4506-9f0e-5c77a2e93fba</Data>
<Data />
<Data />
</EventData>
</Event>
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1 reply

CShubert
Community Manager
Community Manager
July 7, 2023

Hi @Roger the Swede do you remember what you were doing when it crashed, what workflow were you preforming?

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.