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Rick Shortt
Participant
March 4, 2023
Question

Photoshop Beta - No Option to Download on 2nd Device

  • March 4, 2023
  • 2 replies
  • 875 views

I have 2 devices (1 is my home laptop, 2 is my computer at my employer).  I had the option to download Photoshop Beta from Creative Cloud on my home laptop and have been using it for quite a long time.

 

But, the Beta option doesn't appear at all when access Creative Cloud from my work computer.  I have reached out to Adobe support on a few occassions and they could not figure out why this would be.

 

Does anyone have any insight?  Is it not possible to download Beta on 2 different devices with one Creative Cloud account or is it something else?

 

*both devices are Windows 10 

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2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 4, 2023

@Rick Shortt 

I've moved your post from Photoshop to Photoshop (beta) for you.

 

Most likely, the reason you can't see it on your work computer is what Myra said. Check with your IT department to see if they will give you access.

 

See this help page:

https://helpx.adobe.com/photoshop/using/photoshop-web-faq.html

 

Jane

 

 

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
March 4, 2023

I have a couple of thoughts why you might not be able to download the Beta on your work computer:

 

  1. Maybe the computer doesn't meet the system requirements
  2. I saw on the FAQ that Enterprise customers can disable the auto-update option. I wonder if that also means that they can disable participation in the Beta program altogether:
    https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html
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