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andytoro
andytoro
Participant
August 16, 2023
Question

Photoshop (beta) won't open the files i request it to open.

  • August 16, 2023
  • 1 reply
  • 1439 views

I've been trying to open some files for 2 hours and they won't open. I have enough space, enough ram, enough of everything and still doesn't work. Even worse, it got stuck in one file so if i try to open up another one, it keeps opening the same file and it won't allow me to open another one. This sucks 😕😕 

I'm running the Adobe Photoshop 25.0.0 release on Windows 11.

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    1 reply

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    August 16, 2023

    Hi @andytoro could you share your workflow, what steps are you doing, ie open a file via double click on desktop....?  Are you seeing any errors or...

     

    Try resetting Prefs for the Beta:

    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

    Launch BETA Photoshop While Pressing The Keyboard Shortcut

    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

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