Photoshop Beta wont load

Forum|Forum|2 years ago
May 23, 2023
2 replies
1111 views

Error message appears

Feature level 11.0 avalable, feature level 12.0 required

Desktop-Windows

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Hi @dionnes48385848 a graphics card with DirectX12 (feature level 12) is a requirement for Photoshop.

Your current Graphics Card does not support this.

https://helpx.adobe.com/photoshop/system-requirements.html

dionnes48385848Author

Participant

Does this mean I can't use it then

Kevin Stohlmeyer

Community Expert

@dionnes48385848 Correct. You'll have to get a new graphics card that supports Direct X 12 (feature level 12 or higher)

CShubert

Community Manager

Hi @dionnes48385848 sorry to hear this.

Verify if GPU is causing Photoshop issues

Unsure if your graphics processor or driver is the cause of the issue you're facing with Photoshop? Disabling the GPU acceleration will help you narrow down the cause of the issue.

To do so, navigate to Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS) and uncheck Use Graphics Processor. Then, restart Photoshop. To learn more about photoshop preferences, see Adjust preferences in Photoshop.

If the problem persists, continue troubleshooting by performing the GPU and graphics driver troubleshooting steps as outlined below.

Verify if GPU is causing Photoshop issues

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded