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dionnes48385848
Participant
May 23, 2023
Question

Photoshop Beta wont load

  • May 23, 2023
  • 2 replies
  • 1111 views

Error message appears 

Feature level 11.0 avalable, feature level 12.0 required

This topic has been closed for replies.

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
May 24, 2023

Hi @dionnes48385848 a graphics card with DirectX12 (feature level 12) is a requirement for Photoshop.

Your current Graphics Card does not support this.

https://helpx.adobe.com/photoshop/system-requirements.html

 

dionnes48385848
Participant
May 31, 2023

Does this mean I can't use it then

Kevin Stohlmeyer
Community Expert
Community Expert
May 31, 2023

@dionnes48385848 Correct. You'll have to get a new graphics card that supports Direct X 12 (feature level 12 or higher)

CShubert
Community Manager
Community Manager
May 23, 2023

Hi @dionnes48385848 sorry to hear this.

 

Verify if GPU is causing Photoshop issues

Unsure if your graphics processor or driver is the cause of the issue you're facing with Photoshop? Disabling the GPU acceleration will help you narrow down the cause of the issue.

To do so, navigate to Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS) and uncheck Use Graphics Processor. Then, restart Photoshop. To learn more about photoshop preferences, see Adjust preferences in Photoshop.

If the problem persists, continue troubleshooting by performing the GPU and graphics driver troubleshooting steps as outlined below.