Inspiring
Answered
Photoshop crashes when opening a pdf file on mac

Forum|Forum|2 years ago
January 17, 2024
8 replies
1479 views
Photoshop 25.5.0 crashes everytime I try to open a PDF created in InDesign regardless of content, size or quality. Opening from within Photoshop or drag and drop has the same result.
Only option that works is to Place the pdf into a document.
Desktop-macOS
This topic has been closed for replies.
Correct answer Iain@Bloc
It seems the latest update to Photoshop Beta has fixed the PDF issue.
Iain@BlocAuthorCorrect answer
Inspiring
It seems the latest update to Photoshop Beta has fixed the PDF issue.
Joel3495647612xy
Participant
Hola como estan. Estuve teniendo problemas con la ultima version ya que se cierra el programa.
Por momentos abre correctamente el programa pero cuando importo un PDF, por ejemplo, se vuelve a cerrar.
Iain@BlocAuthor
Inspiring
I've tried various Hirez and Interactive. All open in Acrobat just not Photoshop
aghanem
Participant
App keeps crashing after the latest two updates each time I'm trying to import any file into photoshop like an AI file or PDF file
Bartattack
Participating Frequently
Since recently I cannot open any PDF file anymore in phoshop beta (not by dragging into photoshop or by opening them with the file open dialog) When I try to open a pdf, photoshop crashes. I tried different pdf files, but it still crashes. When I try to open them in the regular - not beta - photoshop, there is no problem.
The beta version is 25.5.0 20240118.m.2471 - on Windows 11 desktop
jane-e
Community Expert
@Bartattack
Is this all PDFs or just some?
Jane
IrinaM1
Community Manager
thank you for reporting it. We can reproduce it and will look.
jane-e
Community Expert
@Iain@Bloc
Can you open the PDF that was exported from InDesign in Adobe Acrobat?
Was it exported as a Print PDF or an Interactive PDF?
Does it work in the released version of Photoshop?
Jane
AllThingsCyber.Tech
Participant
I installed the PS (Beta) update on 16 January and since then any attempts to open a PDF crashes before popping up the page selectioin dialog. I did not experience any issues before this update. I've since tried uninstalling and reinstalling the same beta version to see if something went wrong with the update but I am still experiencing the same issue. Here is my crash report:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.5.0" build="20240113.m.2464" source="Windows-Client" crashType="n/a">
<time year="2024" month="1" day="17" hour="9" minute="18" second="28" timeoffset="-300" timezone="Eastern Standard Time"/>
<user guid="b3c0ff3f-fd5e-4382-bd55-4d412135516d"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26020" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65325" machine="Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2080 with Max-Q Design" description="NVIDIA GeForce RTX 2080 with Max-Q Design" driverDate="20231206000000.000000-000" driverVersion="31.0.15.4633" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1E90&#38;SUBSYS_12771462&#38;REV_A1&#92;4&#38;1238FEBB&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20190528000000.000000-000" driverVersion="26.20.100.6911" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3E9B&#38;SUBSYS_12771462&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF67D63480B">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF67D63480B" symbolname="xmlIsMainThread"/>
<stackStatement index="1" address="0x00007FF67F04C96E" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="2" address="0x00007FF67F04E0AC" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="3" address="0x00007FF67F4EF3A4" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="4" address="0x00007FF67E0CBF54" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="5" address="0x00007FF67D58B55E" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_always_noconv"/>
<stackStatement index="6" address="0x00007FF682E7AED3" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="7" address="0x00007FF67E26616E" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="8" address="0x00007FF681B349AD" symbolname="ART::AssetType::operator=="/>
<stackStatement index="9" address="0x00007FF681B3E2BB" symbolname="ART::AssetType::operator=="/>
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<stackStatement index="14" address="0x00007FF681B3FAB6" symbolname="ART::AssetType::operator=="/>
<stackStatement index="15" address="0x00007FF682EA1DE8" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="16" address="0x00007FF682EA1E7D" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="17" address="0x00007FF682E4E8B7" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="18" address="0x00007FF682E629BA" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="19" address="0x00007FF67FA7CC0F" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="20" address="0x00007FF682E50C0D" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="21" address="0x00007FF682F43742" symbolname="dunamis_http_setSendRequestCallback"/>
<stackStatement index="22" address="0x00007FFAC6A9C7E7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="23" address="0x00007FFAC712C7C0" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000001"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000003C6B4FB960"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF67D63480B"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
781a22c0-fb11-4125-9564-fe135f2685c3
</sessionId>
</crashreport>
Thomas 42541987
Known Participant
Hi,
I have had the same problem on a MacStudio yesterday.
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