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Participating Frequently
September 25, 2026

Photoshop is stable during normal editing but intermittently crashes when using Topaz Gigapixel or Photo plugins, usually when processing finishes and the image returns to Photoshop.

  • September 25, 2026
  • 3 replies
  • 9 views

Photoshop crashing

    3 replies

    Ed_RAuthor
    Participating Frequently
    September 25, 2026

    I have detailed Photoshop and Topaz diagnostic logs, Windows System Information, correspondence with Topaz Labs Support, and supporting ZIP files available. Because these files may contain system-specific information, I would prefer to provide them privately to an Adobe engineer or support representative. Please provide a secure/private upload method.

    Trevor.Dennis
    Community Expert
    Community Expert
    September 27, 2026

    Users normally upload System Ino to the forum.  You have to remember this is a user to user interface, and you won’t generally get help directly from an Adobe employee.  Can you tell us at least a bit about what you are using hardware/OS file size, bit depth etc.?

    I am using Windows 11 and Topaz Studio, and I’d say I was a heavy user.  I can remember just one occasion when Topaz Photo UI seemed to freeze, but it came right in a minute or so.  

    Ed_RAuthor
    Participating Frequently
    September 27, 2026

    Thank you. I think I discovered the problem. It was in the Topaz Labs products.