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Dorian5C9C
Participant
March 29, 2022
Question

photoshop malfunction

  • March 29, 2022
  • 1 reply
  • 168 views

Photoshop shuts down when attempting to put my edited images the cloud.  A repeated message that photshop suddenly shut down, then informs me to reopen. the same thing repeats.

 

 

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1 reply

Pete.Green
Community Manager
Pete.GreenCommunity Manager
Community Manager
March 30, 2022

Hi Dorian,

 

Sorry about the crash when saving your images to the cloud. Can you provide Photoshop's Help > System Info dialog text here in this thread?

Is this happening with all images? For instance a new document?

You could also try to reset the Photoshop preferences and see if that helps this save process for you: https://helpx.adobe.com/photoshop/using/preferences.html#DeleteOnQuit

 

Give that a try and get back to us with more details when you can.

Regards,

Pete

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