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Participant
June 29, 2023
Question

Photoshop Shut down

  • June 29, 2023
  • 3 replies
  • 319 views

While working with the application (version 24.7.0), the screen flashes and then everything's freezed. Within a minute, the application shut down. All the works haven't be saved disappeared!

It happens frequently!
It seems this problem has been existing long time ago. It's still not fixed up to now! Very frustrated!

This topic has been closed for replies.

3 replies

CShubert
Community Manager
Community Manager
June 29, 2023

Hi all,

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

As @Caity.psd asked, share your sysinfo so the team can understand what might be happening better.

 

Caity.psd
Community Manager
Community Manager
June 29, 2023

Hi @MC307863344l6l + @Roger the Swede appologies for the issues you are facing.

 

Would it be possible to see your system info? It may help the team to see what is going on...

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Few more questions:

Does this happen with all/any files or certain ones? 

Are you seeing any errors, crash report dialogs, etc?

Participant
June 29, 2023

Whenever i use PS beta the program freezes and shuts down. Often after a paste and reziste or rotate operation.