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gary1839
Participant
January 6, 2025
Question

PhotoSop (Beta) Home page memory loss

  • January 6, 2025
  • 1 reply
  • 138 views

Several days ago Photoshop crashed when opening. SInce then the home page lost memory of all the current work that usually shows as a grid. Instead it now shows a few works that were done a year ago. I have re-installed the program I even installed an earlier version and the issue still persists . I spent an hour and a half with support without the support person seeming to understanding the issue. This is only an issue with the home page and does not affect any of my work. It would be nice if Adobe would take a moment to review this problem.

1 reply

CShubert
Community Manager
Community Manager
January 6, 2025

Hi @gary1839 please share screenshots of your home screen of Ps beta for the team to look at.  Also, make sure you are on the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64

 

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager