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Kumakk
Participant
January 27, 2023
Question

Problem with Neural Filters - Photo Restoration

  • January 27, 2023
  • 3 replies
  • 2316 views

I have a problem with the Photo Restoration filter. I tried to restore some old photos - various file sizes, pds, tiff, jpg. On some of the photos the filter doesn't work and instead gives me a message "We've temporarily disabled this filter because of an error."

I've contacted an agent in support, and we spent over 1,5h trying to fix the issue - reinstalling and uptading graphic card drivers, photoshop, restarting the PC. Nothing helped. The filter just doesn't work on some photos, seemingly without a pattern.

    This topic has been closed for replies.

    3 replies

    P
    pif1960
    Participant
    February 17, 2023

    I have the same exact problem, it worked for about 50 or so photos, the closed Photoshop and then I have this message since. Changed some parameters according to deiffferent forums, removed Beta, no difference, even change to larger sratch disk, whatever I tried, that plugin doesn't work anymore. Even with different contraùst photos, even more sepia ones.

     

    I just don't get it. It worked, nothing changed then this happens, I also did some updates before removing PS Beta, to no avail. Here is my setup;

    Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz 3.20 GHz
    Installed RAM 16.0 GB
    Device ID A522527C-721B-4D67-89D8-E5E59864A275
    Product ID 00326-10000-00000-AA525
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display

    Edition Windows 10 Home
    Version 22H2
    Installed on ‎2020-‎09-‎30
    OS build 19045.2604
    Experience Windows Feature Experience Pack 120.2212.4190.0

    Advanced Micro Devices, Inc.
    AMD Radeon ™ R9 255
    RAM 2G
    2021-05-11
    27.20.20903.8001

    P
    pif1960
    Participant
    February 18, 2023

    Just an update on my issue. I reinstalled PS Beta, Neural Photo Restore failed again, tried the colorization one, worked, tried Photo restore, worked. I alternated for about 4-5 photos and it worked, then again Photo Restore failed. Then I tried JPEGs with a maximum of 1000 pixel instead of CR3 or TIFF, it owrked for 4 photos, then again would not complete the task, one after another one or alternate with a different Neural filter. What deception.

    I
    iRuss
    Inspiring
    February 4, 2023

    I've been working with the Photo Restoration (Beta) filter all week and now I get the same message. Is Adobe that turned this filter off? Or is it something that is hoppening to just a few?

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 27, 2023

    Unfortunately this is a Beta feature right now, meaning there are no guarantees that this will be readily available or work all the time.

    It is not finalized hence the notification of Beta. Run at your own risk.

    K
    KumakkAuthor
    Participant
    February 6, 2023

    The filter worked during the many hours I've spent using it after discovering it. It stopped working only at certain photos. I chatted live with a very helpful and kind consultant, who took control of my computer, tried restarting everything, installing new drivers ect. I sent him the files that the filter didn't work on, and it worked in his Photoshop. So it's not a matter of the specific files, or the filter being Beta in general (because it worked flawlessly at the consultant's computer). It's a bug that I was asked to report by the consultant I talked to. It's still not working.

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