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Elisabeth van den Berg
Participant
August 19, 2023
Answered

program crashed while removing mask

  • August 19, 2023
  • 1 reply
  • 194 views

I had removed a background from a photo with a flower. This was done, but not very precise. while I was correcting the mask, adding and substracting the program crashed.

This topic has been closed for replies.
Correct answer CShubert

Hi @Elisabeth van den Berg 

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

1 reply

CShubert
Community Manager
CShubertCommunity ManagerCorrect answer
Community Manager
August 21, 2023

Hi @Elisabeth van den Berg 

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.