PS Beta 25.9 - EXCEPTION_ACCESS_VIOLATION

Forum|Forum|1 year ago
April 26, 2024
6 replies
1220 views

I have the latest PS (v25.7) and loaded the beta (v25.9). PS runs fine, but the beta won't start. During the splash screen, I get an exception that terminates the program. I have a Windows 11 pro computer with 32gb ram, 12th gen I7 and a NVIDIA GEFORCE RTX3070ti with 4gb ram.

I've rebooted, uninstalled, reinstalled, rebooted -- but still the same issue.

Here is the log - appreciate any insights as to why this is happening:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Photoshop" applicationVersion="25.9.0" build="20240417.m.2590" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="26" hour="9" minute="50" second="59" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="943eaa4a-420c-40a0-abf4-f63e95d10b4b"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32454" machine="12th Gen Intel(R) Core(TM) i7-12700" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="20" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070 Ti" description="NVIDIA GeForce RTX 3070 Ti" driverDate="20240411000000.000000-000" driverVersion="31.0.15.5222" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_2482&SUBSYS_8771103C&REV_A1\4&2AE3ACB6&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20230316000000.000000-000" driverVersion="31.0.101.4255" videoModeDescription="" pnpDeviceID="PCI\VEN_8086&DEV_4680&SUBSYS_894B103C&REV_0C\3&11583659&2&10" installedDisplayDrivers="<>,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7CCA09A80">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF7CCA09A80" symbolname="AIF::OGL::Texture1D::~Texture1D"/>
<stackStatement index="1" address="0x00007FF7CE83AC4D" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="2" address="0x00007FF7CE838AEE" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="3" address="0x00007FF7CE83D4FA" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="4" address="0x00007FF7CE838BC5" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="5" address="0x00007FF7CE1881F0" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="6" address="0x00007FF7CE815900" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="7" address="0x00007FF7CC49E35B" symbolname="xmlIsMainThread"/>
<stackStatement index="8" address="0x00007FF7CF0086FB" symbolname="ART::AssetType::operator!="/>
<stackStatement index="9" address="0x00007FF7CDF98A6B" symbolname="xmlCheckHTTPInput"/>
<stackStatement index="10" address="0x00007FF7CFB2DD82" symbolname="ART::AssetType::operator!="/>
<stackStatement index="11" address="0x00007FF98B5D257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="12" address="0x00007FF98B88AA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000FFFFFFD5"/>
<register name="RBX" value="0x000000000000002A"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00007FF7CB6E0000"/>
<register name="RSI" value="0x00007FF7D5B59650"/>
<register name="RDI" value="0x000002653DA96EC0"/>
<register name="RSP" value="0x000000820E0FDB88"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF7CCA09A80"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

Windows

bertsirkinAuthor

It's an image editing tool from DxO.

Debra368860016cy4

Participant

Thank you, I guess I'm in the clear on that, I don't even know what Nik is 😕😕

Apparently it has something to do with Nik tools v6. I installed the PS beta on one computer that has Nik and have no problems. But another computer, configured almost identically had the problem. Both computers have the same version of Nik installed, so I'm not sure what the issue is. But, Nik does seem to be a common denominator on systems that have the problem. But, holding shift when starting the beta seems to resolve the issue, for now.

Hi Bert,

I hope that someone on the beta forum can help you figure this out. Please keep us updated on this post. I haven't installed the beta 25.9 yet, I came to see if anyone was having issues before I install it. Thanks in advance 🙂