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LAMY2017
Legend
May 16, 2026 2:15 PM UTC
Answered

Ps>Edit>Rotate Object doesn't work, then popup pushes to upgrade

Watch the movie to see the tool begin to set up the rotation dialog, but then stops, displays a popup that one could infer means I’m out of credits. CC>view balance fails with message, “Unable to load selection - Retry.”

 

      johnsmite
      johnsmiteCorrect answer
      Inspiring
      May 17, 2026 9:10 PM UTC

      I can see the tool starts setting up the rotation dialog when playing the movie, but it stops and then shows a popup that seems to indicate I’m out of credits.

      Also, when I try CC > View Balance, it fails with the message: “Unable to load selection – Retry.”

      Has anyone else experienced this issue? Is it related to account credits, or could it be a loading/server problem?

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      10 replies

      Clever_musician297f
      Participant
      Sep 13, 2026 11:22 PM UTC

      I'm seeing something very similar on Photoshop (Beta) 27.11.0 - RGB, 8-bit/channel document, object already isolated on a transparent layer (a cylindrical object). After clicking "Rotate Object" in the contextual task bar, a progress bar appears, then a notification flashes on screen and disappears too fast to read, and afterward nothing happens - no rotation handles appear, object unchanged.

       

      Journeyman05's note above about this requiring a separate Premium credits plan on enterprise/education accounts is really useful context. My account is an education/enterprise-style Creative Cloud plan through a reseller, and on my account page and in Photoshop, "Generative AI" only shows a generic message about "a limited number of free generative edits per day", with no concrete credits count and no indication of whether Premium credits are included.

       

      Can anyone confirm: does Rotate Object specifically require that separate Premium credits plan, and if an organization hasn't purchased it, is the feature simply unavailable until they do? Trying to figure out whether this is something my account admin needs to fix, or a bug on Adobe's side.

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      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      Sep 14, 2026 12:10 AM UTC

       

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      Journeyman05
      Known Participant
      Sep 14, 2026 10:14 PM UTC

      For us on the Edu plan, we simply haven’t got the hilighted option at all.

      See, Firefly enabled for product:

      Now see Asset settings, where there *should* be an option for “Non-Adobe generative AI models”:

      It is possible to use Generative credits to do generative Fill. It is possible to use generative features in Illustrator.

      Edu customers using Photoshop live in a special Hell, where the newest two editions of PS offer features that show a progress bar for certain specific features, that then vanish instead of working. 

      Since it happens to nobody else, we get gaslit by support for the first hour or two.

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      Journeyman05
      Known Participant
      May 19, 2026 8:18 PM UTC

      I just got off the phone with Adobe support. According to my support tech, this one specific feature requires Premium credits. (Yes, now some credits are better than others)

       

      If you’re on a k-12 edu plan, you might not have access; if you’re on a higher ed or enterprise plan, you have to get the organization to buy a separate premium credits plan. (Individuals can, I assume, also buy premium credits).

       

      In Firefly, this is clear and obvious (if undesirable): the models requiring Premium credits have a little crown next to them. But in Photoshop, this tool has no indication of “premium-ness” and the popup (on enterprise) simply says to try again later. 

       

      Whether it’s a good business plan...future contracts with Adobe will tell. But as a UI plan, it’s poorly done.

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      johnsmite
      johnsmiteCorrect answer
      Inspiring
      May 17, 2026 9:10 PM UTC

      I can see the tool starts setting up the rotation dialog when playing the movie, but it stops and then shows a popup that seems to indicate I’m out of credits.

      Also, when I try CC > View Balance, it fails with the message: “Unable to load selection – Retry.”

      Has anyone else experienced this issue? Is it related to account credits, or could it be a loading/server problem?

      Translate
        twistedquilter
        Inspiring
        May 17, 2026 2:32 PM UTC

        I got that message once when I was using a feature that required generative credits.  Two things to check: as the member below said to check to see how many credits you have left, and check whichever Adobe subscription plan you have to see how many credits come with the particular plan.  Sometimes this error message will pop up if you are getting close to the last number of credits you have for the month.  That was the reason I got the pop up.  When I went back to my project to pick up where I left off, the generative tool worked fine.  My subscription was set for monthly renewal in two days, so I knew I wouldn’t need to purchase more credits.  Hope this helps.

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        Adobe Employee
        Vaibhav2653204627dn
        Adobe Employee
        May 17, 2026 7:49 AM UTC

        Rotate Object feature do requires generative credits. You may be out of credits thats why its showing the paywall.You can check your generative credits usage by clicking on this button present in the top right corner

         

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          LAMY2017Author
          Legend
          May 17, 2026 8:51 PM UTC

          “Rotate Object feature do requires generative credits.
          You may be out of credits thats why its showing the paywall.”

          Duh.

          “You can check your generative credits usage by clicking on this button present in the top right corner”

          Exactly where? Where are the two diamonds seen in your button? Here is my Ps button:

           

          CC>View balance:

           

          twistedquilter
          Thanks, but same answer as I gave the Adobe employee. Four faint gray lines start to display credit information but are quickly (4-5 seconds) replaced by the ‘unable to load’ credits message. CC>Benefits:error message.
          Restarting Safari; restarting CC; rebooting the laptop do not change this error condition.
           
          firefly.adobe.com: finally, an answer: 
           

           

          So -- I do have credits. I just tried Ps>Edit>Rotate Object again. Surprazz surprazz surprazz, said Gomer. It now works. CC>view balance still shows ‘unable to load section.’

          THE LOGICAL LINK BETWEEN THE REPORTING MECHANISM IN CREATIVE CLOUD AND THE MECHANISM IN FIREFLY IS BROKEN. PLEASE REPORT “UP THE CHAIN” TO THE BIG DOGS.

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          Larry
            Adobe Employee
            Vaibhav2653204627dn
            Adobe Employee
            May 18, 2026 5:57 AM UTC

            Hi ​@LAMY2017 i was able to see the Generative credits usage button on the top right corner in the video attached by you. Its available in the 27.6 build thats why i asked you to check it from there. I see the next reset for you is on June 17th which means the last reset happened on on May 17th & now you have the sufficient credits to use the feature.

            And regarding the Creative cloud not showing the balance section i will report this to concerned team.

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