RAW file to PS from LR will not open

Question

Using latest  updates of LR, PS and PS Beta.   I can not send a CR2 or DNG to PS  or PS Beta from lR. Jpeg,tiff or PSD are ok.

youthful_Dazzle0D45 · Accepted Answer

I did remove PS Beta after posting this, just in the event that it might be an issue. Must have been, because the issue went away. I also re-installed PS Beta, which now does not seem to be an issue. I know what to do if it comes back. Thanks.

CShubert · Answer

Hi @youthful_Dazzle0D45

If you are running a beta OS, have installed multiple versions of Photoshop, or have installed or uninstalled the Photoshop public beta, reconnecting either Desktop Application to PS requires manipulating PS.

In Order, this is the troubleshooting process:

1, Reset PS Preferences (Check to see if things are working - if not:)
2. Uninstall all versions of PS present
3. Reinstall only the versions of PS you need

If these items do not restore functionality,

4. Reset Lightroom Preferences
5. Reinstall Lightroom

If this doesn't work, it is reasonable to suspect the beta OS version is tripping you up.

Thanks,

Cory - Photoshop Product Manager

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