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H
htagz
Participant
March 14, 2024
Answered

remplissage generatif

  • March 14, 2024
  • 5 replies
  • 1535 views

bonjour, au 14 mars j'ai vu que generative fills ne fonctionne plus à la fois sur photoshop classique que la beta seulement le hic je suis débité quand meme de mes crédits cela fait 7 tentatives échoués mais débité quand même ? comment faire une récclamation ? . Comment résoudre le soucis firefly . Cordialement.

    This topic has been closed for replies.
    Correct answer CShubert

    Thank you for the updates @htagz could you share a screenshot of your workspace when you have a file open and the workflow you are doing when you see this.  Launch Ps beta, open a file... then share your steps and a screenshot of what you see when you try to use GenFill.

     

    Is this a possible change to your internet connection? See this thread:
    https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-could-not-be-used-due-to-connection/idi-p/13822035

     

    Thanks,

    Cory - Photoshop Product Manager

    5 replies

    H
    htagzAuthor
    Participant
    March 15, 2024

    hello i just solve it !!! so thank you , i disconnect my Adobe account and reconnect , and after one hours it work now , then just test it in photoshop beta and photoshop classic it works so thank you

      CShubert
      Community Manager
      CShubertCommunity ManagerCorrect answer
      Community Manager
      March 14, 2024

      Thank you for the updates @htagz could you share a screenshot of your workspace when you have a file open and the workflow you are doing when you see this.  Launch Ps beta, open a file... then share your steps and a screenshot of what you see when you try to use GenFill.

       

      Is this a possible change to your internet connection? See this thread:
      https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-could-not-be-used-due-to-connection/idi-p/13822035

       

      Thanks,

      Cory - Photoshop Product Manager

        H
        htagzAuthor
        Participant
        March 14, 2024

        i try something new when i generate with prompt in photoshop it works , but if i let it empty and then click on generate i have an error , what i'm doing exactly : retouching photo

          H
          htagzAuthor
          Participant
          March 14, 2024

          of course thank you for your response. i do the update of both , so i install this "Adobe Photoshop Version: 25.5.1 20240302.r.408 5a2e325 x64"  and this for the beta Adobe Photoshop Version: 25.7.0 20240311.m.2542 956b648 x64

          and i dont know why but it says to me verify your connection to internet issue .

            CShubert
            Community Manager
            CShubertCommunity Manager
            Community Manager
            March 14, 2024

            Hi @htagz could you explain or show where you heard/read that GenFill no longer works on both Ps and beta?  

             

            Generative Fill/Expand are available on both Ps release version: Adobe Photoshop Version: 25.5.1 20240302.r.408 5a2e325 arm64 as well as Ps beta: Adobe Photoshop Version: 25.7.0 20240311.m.2542 956b648 arm64

             

            Happy to help but we need more information.

             

            Thanks,

            Cory - Photoshop Product Manager

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