Skip to main content
Participating Frequently
July 5, 2023
Question

Screen keeps resizing

  • July 5, 2023
  • 12 replies
  • 537 views

I am running a MacBook Pro 14-inch 2023 M2 Max connected to an OWC Thinderbolt 3 dock. When I try to use Photoshop Beta full screen on the connected NEC MultiSync PA 302W the program keeps resizing to about half of the screen area. This only recently started happening. I had no issues with several prior beta builds.

This topic has been closed for replies.

12 replies

chris_gerne
Participant
October 24, 2023

I'm having the same issue.

  • Occurs in both Photoshop and Illustrator.
  • Occurs with trackpad and Logitech MX (2 & 3) mouse
  • Occurs with multiple monitors or only the laptop open

 

This first started happening when I updated Illustrator a few weeks ago. The bug persists with the current iteration of Photoshop.

 

Current setup:

  • Macbook Pro 16" 2021 - M1 Max - 64GB Memory - 1TB HD - Ventura 13.1 
  • Photoshop 25.0.0
  • Illustrator 27.9
CShubert
Community Manager
Community Manager
July 6, 2023

Thanks for letting us know. It is possible that between the beta release and the main release somethings were changed/updated, but at this point we don't have any other suggestions other than to remain in Ps release or not use Magnet with beta.

 

Participating Frequently
July 6, 2023

There are no updates available fort Magnet. It doesn't occur with Photoshop 2023 (non-Beta). It wasn't an issue with any of betas prior to this current release.

CShubert
Community Manager
Community Manager
July 6, 2023

Thank you for the video @Robert DiTommaso ... Magnet. Have you checked with their support to see if they have an update or know of issues with the M2 and Ps?  Curious what happens if you DON'T use Magnet, does. the same thing happen?

 

Participating Frequently
July 6, 2023
CShubert
Community Manager
Community Manager
July 5, 2023

Since you have multiple screens at issue, hold a phone back to show both, then the process from opening Ps to when you see the issue on the other monitor.

 

Participating Frequently
July 5, 2023

Sure, how do I create a video?

CShubert
Community Manager
Community Manager
July 5, 2023

Thank you, appreciate your info and explination.  Would it be possible to share with the team a video of what you are seeing? Will be happy to pass this on the team to look into and that would be a huge asset.

 

Participating Frequently
July 5, 2023
I disconnected from the dock and restarted the beta, the screen continues to resize on every interation.
The problem started with the current version of the beta, I had no issues prior to this version.
 
Problem persists after resetting preferences.
I am using the most current version of the Beta.
[removed sysinfo since it was already posted]
CShubert
Community Manager
Community Manager
July 5, 2023

Thank you for the sysinfo @Robert DiTommaso curious what happens without the dock, same issue? Did this exact same setup with a previous beta verson work as expected and it is JUST the 24.7 that shows this issue, want to make sure.