Participant

Question

Select Subject Classifier model not loaded correctly

Forum|Forum|2 years ago
May 9, 2024
9 replies
7381 views

firmware .2727 when trying to have software select subject:

error "can not complete your request a pop up says Subject classifier model not loaded correctly.

Desktop-Windows

Ledo37

Participant

Hi, I simply hope that Adobe will soon find a solution. I finally pay monthly for a product which ends with Photoshop version 26 for me, whereas other users have now the benefit of version 27.7.

Łukasz Różyński

Participant

I’ve had the same problem since Photoshop version 27.4; in version 27.3, everything works fine.

Kamil@EuroFirany

Participating Frequently

It's been stopped working for a while now. Maybe it's the computer's fault, not necessarily the program's, because my friend's computer with the same version works fine. I've updated the graphics drivers, processor drivers, motherboard drivers, etc., but nothing helps...

Roman, MaDe

Participating Frequently

I have the same problem, and nothing has helped so far. I changed option to More Stable in the image preferences, I updated GPU driver and I also reinstal Photoshop. Nothing has worked so far. As soon as you switch to the object selection tool, the "people detection" wheel starts spinning in the top menu. However, the tool is unable to complete this detection, and as a result, I believe direct selection doesn't work either. Can anyone help?

Roman, MaDe

Participating Frequently

I am sorry. I asked in wrong thread (I haven’t beta version). I moved my question to the correct forum.

Kamil@EuroFirany

Participating Frequently

It doesn't matter if it's a beta or a regular version. It doesn't work on both versions

Kamil@EuroFirany

Participating Frequently

I have exactly the same problem and nothing helps...Program tries to find objects in the image but is unable to do so and search bar stands still…. HELP

N

Njegos33816000icf3

Inspiring

Yep, I had to switch to regular one because of this. I was using beta for couple months due to normal version being bugged out, but then beta started acting up with this. The only ‘fix’ would be to open and close it multiple times until it starts working properly. For example, I’d open photoshop, import image and try selecting something, it would crash out right away. The only way to avoid that would be to import image, wait for couple minutes and use remove background tool. That would prevent the thing to fail and it would work until photoshop eats up ram and crashes. I installed it yesterday and the same thing would happen. Both on windows pc and macbook.

Kamil@EuroFirany

Participating Frequently

It doesn't matter if it's a beta or a regular version. It doesn't work on both versions!!

N

Njegos33816000icf3

Inspiring

Yep, same issues.

It used to happen sometimes, but for the past few days it happens right away after opening photoshop and trying to work on an image. it seems like also every Ai feature stops working as well, such as remove tools, and also generative ai after selecting something, contextual bar doesnt even pop up (no, its not hidden).

main reason i use beta is because it’s performance is way better than the regular one. it doesn’t have weird crashes and bugs and also seems to work faster. but for the past few days its unusable. tried going back to earlier versions and still got the same issues :(

T

tamas.nagykalnai

Participating Frequently

Almost everything is the same here. I've tried older versions, and even the basic Photoshop (not Beta) installation, and I still get the same generative AI-based errors as you.

I’ve an M2 Macbook Pro, everything working without error with the same subscription. Everything seems to be fine on other hardware, at least in my case. Who knows?...

N

Njegos33816000icf3

Inspiring

After installing the regular version and the latest update (from yesterday?), it seems to work fine atm

O

Orient Blacks39018663yyrk

Participant

Yes, I have also being facing the same problem. The command to 'Remove Background' or 'Select Subject' is superficial and is not strong in implementing or doing its job consistently.

A

Aravindan Ramalingan

Participant

Photoshop2025 keeps giving me this prompt when I use the select subject

"Could not complete the Subject command Select Subject Classifier model not loaded correctly"

what is the problem

PS2025_select_error.zip

Hannah Nicollet

Community Manager

Hi Aravindan,

Can you please try this and let us know if it helps? Go to Preferences > Image Processing > Selections Processing > and if Faster is the option selected, please change it to More Stable and relaunch Photoshop.

Thank you!
Hannah Nicollet
QE, Photoshop

S

Sam34541003mmi7

Participant

worked fine after changed preference to more stablety

CShubert

Community Manager

Hi @Bobhandal

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac) 

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Thanks,

Cory - Photoshop Product Manager

H

Harry1990

Participant

I tried below manually work but it is not working for me. Can someone please guide me about this?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually /

None of the models loading correctly.

H

HelenePhoto

Participant

I have tried Unistalling and reinstalling Beta version- AI not working.

S

Swaminathan242609795k05

Participant

I am also seeing the same problem.

Adobe support please help here.

S

Swaminathan242609795k05

Participant

Device name LAPTOP-Q1T1RA7R
Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID 6C51A9C5-C1CE-46D8-BDC5-C2FDB59B069E
Product ID 00325-96113-74948-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

I have 16GB installed. Still it is failing.

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