simple key board shortcuts are not registering

Forum|Forum|1 year ago
September 30, 2024
5 replies
507 views

Beta 26.0.0

I have been having an issue with simple key board shortcuts like like x not working properly.

When I'm looking to switch between black and white swatches and press x - I ether get an error message saying - can't complete due to program error Or I'm now getting a random gradient applied ( and a lot of it) to the mask when I was using the paint brush tool. Is anyone having this issue ?

Same issuue with Color range - cant use eye dropper - same gradient issue.

Issue will sometime goes away without restarting the program but most cases I need to restart.

Desktop-macOS

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Elina5C57Author

Participant

Only Beta - I switched back to PS 25.9.1 release and its working fine, no issues at all.

CShubert

Community Manager

Thank you for the update @Elina5C57 curious if you are having the same issues with Ps release version? Do you see the same issues, or is this only in Ps beta?

Thanks,

Cory - Photoshop Product Manager

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Elina5C57Author

Participant

@CShubert I reset everything per your instructions - started wtih a fresh Beta set up actually - I didn't import anything from my previous version, presets, actions nothing.

It started well and them 5 minutes into me trying to work I got the error again .

The basic X shortcut not switching colors - giving me this erorr mesage - the eyedropper also giving me same error message.

This just started happening this weekend - Im running on an M1Max 64Gb Sequoia 15.0

CShubert

Community Manager

Hi @Elina5C57 if resetting your keyboard short cuts doesn't work as @Kevin Stohlmeyer mentioned, try resetting your prefs.

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac) 

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Thanks,

Cory - Photoshop Product Manager