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David192023
Participating Frequently
May 1, 2024
Answered

"Something went wrong, please try again later" - Generate Image error v25.9

  • May 1, 2024
  • 12 replies
  • 18840 views

A "Something went wrong, please try again later" error is generated every time a generate image prompt is used (both writing in my own prompt, or selecting a pre-made photoshop prompt, as well as writing in the tutorial one, word for word').

 

It loads for a couple of seconds before giving a "Something went wrong, please try again later" message with no additional context. This is also the case with generative images in a selected field, and 'generative expand' in the cropping function.

 

Photoshop beta v25.9. Running on MacOS Ventura V13.5.

 

I've uninstalled and reinstalled the app, but this has not affected anything.

    Correct answer CShubert

    Thanks for the update @David192023 could you share a screenshot of Ps release version and the message it shows you about downloading the beta?

     

    A couple things:

     

    Try resetting Prefs for the Beta:
    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


    Launch BETA Photoshop While Pressing The Keyboard Shortcut
    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thanks,

    Cory - Photoshop Product Manager

     

     

    12 replies

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    D
    David192023Author
    Participating Frequently
    May 2, 2024

    Hi @CShubert, 

     

    Thanks for the response. Good question, that's correct, I'm using Ps beta: Adobe Photoshop Version: 25.9.0 - my normal PS is updated to the full 25.7 v. PS 25.7 v keeps prompting me to download the new Beta release (which is showing up in my Creative Cloud as fully up to date and working), so not sure if that's indicative of systems not talking to eachother. When attempting the Generate image function in PS 25.7 v, I am getting the same error.

     

    It happens every time without fail, I can reliably recreate the error every time. 

     

    I've had my account administrator confirm that my account is up to date, and has the full permissions to be able to access the feature, so not sure where the issue is coming from.

     

    Thanks!

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      May 1, 2024

      Hi @David192023 thanks for the message. To be clear, you are seeing these errors on Ps beta: Adobe Photoshop Version: 25.9.0 20240428.m.2603 2d135fa arm64 and NOT on Ps release, correct?

       

      Do they happen on each attempt with Generate Image, or now and then, or...?  Can you recreate the error over and over?

       

      Thanks,

      Cory - Photoshop Product Manager

        C
        Chuah5D66
        Participant
        May 15, 2024

        Hi Cory,

         

        Sorry to be hijacking but im facing the same issue everytime im trying to use generative fill. Tried the above method but doesnt work. Im using Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 arm64 .

         

        Here is my system info:

         

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