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M
Moskovskaya
Participant
June 22, 2023
Question

Still having my Generative Fill Off.

  • June 22, 2023
  • 2 replies
  • 174 views

Someone can tell me how do i apply to have the generative fill ai working again, becouse i tried to make my age check on Behance, and also on google, and it didnt work!

    This topic has been closed for replies.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 22, 2023

    @Moskovskaya Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed.

    If you have a valid DOB and still cannot access contact Adobe Customer Care.

    Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 22, 2023

    from, https://helpx.adobe.com/photoshop/using/generative-fill.html

     

    Why is the Generative Fill button greyed out if I'm over 18?

    If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

    • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
    • Log into Behance with your Adobe ID and enter your Date of Birth.
    • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.
    •  

    Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

     

    =====================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

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