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Wayne28368947ma2r
Participant
October 5, 2023
Question

Unable to open file in Photoshop Beta

  • October 5, 2023
  • 1 reply
  • 167 views

I downloaded the latest Beta version of Photoshop the other day to test the Generative Fill function. It worked fine but now, 1 and 2 days later I keep getting the message "Could not open "52038933478_b13a492e4b_c.jpg" because of a program error.  I tried the 'Learn how to fix' button but this didn't work. Any assistance greatly appreciate as I wanted to show my manager this great new feature. Also, I cannot create a new file either.

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    1 reply

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    October 5, 2023

    Hi @Wayne28368947ma2r curious if you are able to open the file with the release version of Ps, 25.0, which also have GenAI technology? Can you open other files or is it just this one that is showing you the error?

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

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