I uninstalled PS Beta because I kept getting the pop-up box telling me that I needed an upgrade even though on Cloud it appeared that I was up to date.
I thought I’d reinstall it but so far no luck.I keep getting a message saying ‘Installation failed’.Retry doesn’t help.
@Redhartotter That is the only way to update PS Beta - uninstall the pervious then redresh CC desktop and reinstall a new version. Not sure why you weren't seeing the latest update unless you didnt refresh/restart the CC desktop app first.
I've managed to install version 25.4.0!!!! I don't know how it happened. I thought I'd try again, so I uninstalled the earlier version I installed this morning and gave it another go and it worked. I don't know if it had anything to do with installing/uninstalling the earlier version but who cares! Thanks to all who replied.
@Redhartotter most PS betas will not show an "update" in the CC Desktop tool - it requires you to completely uninstall the current beta, then refresh your CC desktop tool to show the new available download. Betas sometimes require a full reinstall not just incremental updates.
Thanks Trevor. I've never heard of the Cleaner Tool but I looked it up and it seems a bit daunting for me.
I have unstalled then reinstalled PS Beta a number of times without any problems. The only reason I did it was because of that annoying pop-up telling me it had been 6 weeks since I updated - which was not the case.
You might need to use the Cleaner Tool. It's a bit of a mission, so read the instructions carefully before starting.
You could try reinstalling the Creative Cloud desktop app first, but I'd be inclined to wait a while to see if any Mac user respond to your thread. Can you tell us exactly what your OS version is? There are known issues with Ventura and Sonoma.