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CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 4, 2023
Answered

Upgrade your copy of Photoshop (beta) to version 25 or higher.

  • August 4, 2023
  • 64 replies
  • 76902 views

 

Don't lose access to Generative AI features in Photoshop! Upgrade your copy of Photoshop (beta) to version 25 or higher.

On August 14th at 11am Pacific time versions of the Photoshop (beta) application older than version 25 will lose access to the Generative AI features. Users will experience an error stating - "The service is not responding. Please check your internet and try again." when trying to use the generate capability. Simply get a new build (version 25 and higher) using the Creative Cloud Desktop application to regain access to this feature.

Follow the link provided for complete instructions on how to update your version of Photoshop (beta).

https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html 

 

    Correct answer Kevin Stohlmeyer

    @Ed Hart no - you uninstall that beta then install the latest beta update. Betas have a ton of iterative/manditory updates before a GA release.

    64 replies

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    P
    Paul300592881n8e
    Participant
    August 16, 2023

    Keeps saying I need to install latstest version of Beta (currenlty have 24.7.0 installed and no updates available) when trying to use the Generative Fill option. Worked fine yesterday. 

     

    MacOs 13.2.1 (22D68)

     

     

     

      B
      BundD
      Participating Frequently
      August 17, 2023

      With the latest update I found out the following:

      When I am in Lightroom, classic and "open in  Photoshop", and Photoshop is closed, it opens the picture within 11 seconds.

       

      When Photoshop is already open, even after 4 minutes, the picture did not open.

      The trick is after you clicked "open in Photoshop" in Lightroom, click with the left mouse in the Photoshop window.
      Then immediately another window pops up and when you confirm that, the picture opens in Photoshop all together under five seconds.

       

      Beforethe problems, the click in Photoshop was not necessary and it would be nice, if in one of the next updates, one would not need it anymore.


      But all together, it works again very fast. 

        M
        MyoDest
        Participating Frequently
        August 16, 2023

        There were a lot of frustrated posts in the last couple of hours, but what you all need to understand is you are using a BETA software. Nobody is guaranteeing you it will work. This software is for testing purposes and should not be relied on when used in your workflow. There are proven workaround described in this thread by several users, so you can choose what works for you.

        M
        mitchellr96556348
        Participant
        August 16, 2023

        When I download (beta) 25 when trying to open image from LR to PS I get an error message (The file could not be edited because adobe P.S. 2024 could not be launched). After a few minutes when I click OK it will then open. Is there going to be a fix coming out soon. I have seen several others are having the same issue?

          L
          LindaCinMaine
          Inspiring
          August 16, 2023

          Try to roll back your LR install to version 12.2.1 to use with PS beta 25.

          I'm not thrilled either. They still haven't fixed the lack of a brush tool to use with select and mask.

          Everything was fine in 24.6, but nothing but the newest version 25.0 is working anymore.  Good luck!

           

          W
          walterf44684998
          Participant
          August 15, 2023

          Maybe you should have fixed the v25 LR to PS bug before kicking us out of the v24.7 boat?

            A
            Avalon Creative
            Participant
            August 15, 2023

            Hello!

            Since today i have a "bad request" when i try to use the generate field.

            Everything show that i have the last update...

            Any idea?

              R
              robertp7966352
              Inspiring
              August 15, 2023

              It is really quite unbelievable (understatement) that you are forcing everyone to go to 25.0 to use the feature many (most) of us want (Generative AI) when you still have not fixed the huge issue that connectiveity with Lightroom Classic is broken.  And you have known about that for weeks.  This is a huge inconvenience and gives Adobe a black eye in customer service.  When will you fix the connectivity issue?

                T
                Tweetlezek
                Participant
                August 15, 2023

                Yesterday it suddenly exited the program and never came back on. I get this error. When I go back to the old version, I do not use the "Generate Fill" feature. Do you have a solution?

                 

                 

                mnsesq
                mnsesq
                Participant
                August 15, 2023

                Yeah, I updated but then couldn't open photos from Lightroom...  rolled back to the 24.x version.  Of course now I cannot use generative fill....

                  A
                  Anonymous
                  August 15, 2023

                  You guys the solution is to roll back lightroom classic to version 12.2.1 with photoshop beta 25.0 it opens instantly with no error messages! Finally a quick fix for now!!!

                    C
                    christophers10574924
                    Participating Frequently
                    August 15, 2023

                    Amazing, thank you!  Good to have this support and community here to help each other out!  🙂

                      J
                      Jay22969710rk7u
                      Participant
                      August 15, 2023

                      Since yesterday, the generative fill feature has not been working. It keeps saying to install the latest version, which I have already done. I even uninstalled the app and reinstalled it with the latest version, but the generative fill is still not working. 

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