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cbesett
cbesett
Inspiring
March 20, 2024
Answered

When hitting B on mask to select brush tool - app freezes or crashes

  • March 20, 2024
  • 2 replies
  • 251 views

This has happened multiple times and after multiple updates.  When a mask is selected (as far as i can tell.). Then hitting B Key.

 

Most recent error message from Mac OS is below.

 

On Mac OS.

 

Crashed Thread: 0 Main Thread 25.7.0 20240317.m.2550 2156f83 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff0
Exception Codes: 0x0000000000000001, 0xfffffffffffffff0

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [13762]

    This topic has been closed for replies.
    Correct answer CShubert

    Hi @cbesett testing here and not seeing this issue.

     

    Try resetting Prefs for the Beta:
    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
    Launch BETA Photoshop While Pressing The Keyboard Shortcut
    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

     

    Thanks,

    Cory - Photoshop Product Manager

    2 replies

    cbesett
    cbesettAuthor
    Inspiring
    March 20, 2024

    That seemed to work so far!

      CShubert
      Community Manager
      CShubertCommunity ManagerCorrect answer
      Community Manager
      March 20, 2024

      Hi @cbesett testing here and not seeing this issue.

       

      Try resetting Prefs for the Beta:
      /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
      /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


      C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
      Launch BETA Photoshop While Pressing The Keyboard Shortcut
      With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
      https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

       

      Thanks,

      Cory - Photoshop Product Manager

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