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Participant
September 9, 2023
Question

When I start the ps beta 25.1 version update Direct crash please help

  • September 9, 2023
  • 1 reply
  • 683 views

When I start the ps beta 25.1 version update
Direct crash please help

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
Community Expert
September 9, 2023

Please try to reset the preferences.

Hold down the following keyboard shortcut and launch Photoshop:

  • macOS: command + option + shift
  • Windows: ctrl + alt + shift

After Photoshop has opened click "Yes" in the dialog that asks "Delete the Adobe Photoshop Settings file?"

 

 

If Photoshop doesn't start correctly you can try to reset the preferences manually.

See here: Preferences in Photoshop (adobe.com)

 

If this doesn't help, please give us more informations about your system including the following:

    • Adobe product and version number
    • Operating system and version number
    • The full text of any error message (s)
    • What you were doing when the problem occurred
    • Screenshots of the problem
    • Computer hardware, such as CPU; GPU; the amount of RAM; etc

Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread. Thanks. The above info will help to solve your problem.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI