you no longer have access due to a violation of our terms of use

Question

Why did I become a member and was able to access Generative AI at the beginning, but now I am prompted with the message "You no longer have access because you have violated our usage rules"

What should I do with him? Can’t I use it even if I become a paid user? If it cannot be used, please help me apply for a refund. I became a paid user on September 15th. Thanks

jane-e · Answer

@David32499975ro66

Since you are a paid user with a valid subscription to Photoshop (required), please contact Adobe Customer Care directly so they can assist.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

You posted to the Beta forum, so I should also mention that GF is in the released version of Photoshop 25.0. The beta version is for testing and reporting bugs to the product developers.

https://helpx.adobe.com/photoshop/using/generative-fill.html

Jane

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