Skip to main content
D
daivaz77817013
Participant
September 12, 2019
Question

20GB Photography Plan

  • September 12, 2019
  • 2 replies
  • 287 views

Hello, my name's Lukas and I've ran into a problem with the 20GB Photography plan which pays monthly, I was going to cancel the subscription although I went on vacation and couldn't cancel it for the first few months which were July and August, It would be great if you guys can manage to give my money from what I paid back, If that is possible. Thanks.

    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 13, 2019

    You understand that the Photography Plan is a 12 month commitment.  That's what "annual" means.  See screenshot.

    If you cancel before the 12th month, you will incur an early termination fee which is 50% of remaining months of service.  Below are the terms you agreed to when you joined.

    https://www.adobe.com/legal/subscription-terms.html

     

    For plan details, log-in to your Adobe account below.

    https://account.adobe.com
     

     

     

     

     

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      September 12, 2019

      This is a user to user forum with occasional Adobe employee participation.

      Please go here:

      https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

      and 

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices