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Craig D Phillips
Craig D Phillips
Participant
December 21, 2020
Answered

22.1 and 2021 Program error problems

  • December 21, 2020
  • 4 replies
  • 973 views

Hello,

 

Wondering if anybody can help. I have been using 2021 for a while, but all of a sudden, in the past few days , it is giving me 'program error' when I am using files that perhaps were done in 2020. Not too logn ago really, I am talkign about files created for many of our books in the past year or two.

 

If I try to copy and paste anythign from a 2020 file into a current file, it will not let me save due to a 'Program error'. I just insattled 22.1 and have a small bit of relief, with some files lettign me copy and paste (really old files. But many files from the past year giving me this error.

 

It is BEYOND infuriating and I am on dadlien and wrestlign with this and very poor workflow as a result for th eetter part of a week.

 

I am pretty tired of Adobe prodcuts at this point. They charge through the roof for them. If anybody has any ideas that would be great.

 

ps when I installed 22.1 it said that it will work with this computer. I am on a late 2014 mc mini with Catalina running.

 

Many thanks,

Craig

 

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hi! update to Photoshop 22.1.1 as it fixes the "program error" issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

    If the update does not appear in the CC app, go to help>check for updates.

    4 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    January 19, 2021

    Hi! update to Photoshop 22.1.1 as it fixes the "program error" issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

    If the update does not appear in the CC app, go to help>check for updates.

    Clermond
    Clermond
    Participant
    December 30, 2020

    I have the same issue. From my observation it starts when I try to transform a selection "select and mask" cmd option R. This does not apply at all and after I cannot save or save as. 

    SunnyMikisMom
    SunnyMikisMom
    Participant
    January 13, 2021

    Hello  ~

    I'm posting this info I found from another area dealing with this issue.  I doubt that I'm as advanced as a user compared to many of you, so I will just say that I'm being the messenger here 😉. 

     

    What I found -- and what WORKED for me -- is that if you are in 16bit mode and change to 8bit mode, you can merge layers ( and get NO error code).  I've done this with a couple of art projects and then changed back to 16bit mode and all worked fine.  

     

    I'm guessing here, but I'm chalking this odditiy to a glitch that pops up occassionally now that I have the subscription insted of program on my computer.  Like with so much these days in the world of subscriptions, we have little control or choice and it's annoying beyond words. I used CS 3 for years with almost NO problems.  Same with CS6, but was forced to get PS by subscription when I updated my Mac. 

     

    Referencing this current error code issue, I lost my original work -- it was heartbreaking -- but I screen shot most of the layers so I had some referenc to recreate.  It was loads of time in the process, so I'd really like the Adobe folks to consider 2 things;

    1.  Fix these gitches.

    2.  Educate your staff who post on the boards to execute their instructions step by step with CLARITY, keeping in mind that we are not ALL major Photoshop geeks!  Wishing we were ... working at it but still ... GIVE us a break!  I looked at a few suggestions posted by experts and they were ineffective, and certainly seemed to be missing some steps.  That is soooo NOT COOL!

     

    Best of luck to all who are having these difficulties!

    Clermond
    Clermond
    Participant
    January 13, 2021

    thanks for sharing your experience. Unfortunately 8bit isn't an option neither for my workflow nor would my clients accept 8bit files. 

     

    I am back to PS 2020. 

     

    B
    Bert in Atl
    Participant
    December 22, 2020

    I too have started having this infuriating error message, costing me hours in tedious work. I've been using Photoshop since the 80's, but I still can't remember to save my files periodically. So far, the only 'fix' that I've found was to start using an old version of Photoshop that I accidentally hadn't uninstalled - CS3. This error didn't start until a recent upgrade was made, so it probably is a bug in the new software. Unfortunately, I don't know how to ask Adobe about it directly.

    Craig D Phillips
    Craig D PhillipsAuthor
    Participant
    December 22, 2020

    Hey there, forum would not let me double post. See my above post and good luck. It is absolutely maddening, eh. Good luck!! Just put in 2020 version.

    Craig D Phillips
    Craig D PhillipsAuthor
    Participant
    December 21, 2020

    ps apologies for all the typos. Am angry typing at this point. And cannot see anywhere to edit.

      lambiloon
      Community Expert
      lambiloonCommunity Expert
      Community Expert
      December 21, 2020

      Hi if 2021 Photoshop is not working for you there are bugs yet revert back to 2020 and finish work....regards

      Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
      Craig D Phillips
      Craig D PhillipsAuthor
      Participant
      December 21, 2020

      Yes, I did that and thank god it worked. I uninstalled all photoshop 2021 and the latest updates, and went back to 2020 and there are no more bugs. I will keep this as long as I can as the new photoshops are horrible.

       

      Many thanks.

      C

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