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Sean McKeown-Young
Sean McKeown-Young
Participant
October 24, 2024
Question

26.0 is horrendous.

  • October 24, 2024
  • 1 reply
  • 398 views

I've worked with Photoshop since 1991. I've never seen anything like this. Did no one test it? 
It's corrupting files when saving. 

It's not allowing me to change the file format when doing a 'Save As.' 
It just lost about 6 hours of animation work that I had done because it lost the video timeline - although it has the video layers - so anything that wasn't in Video layers is now gone. 

This is after spending hours this morning dealing with a corruption that the Large Document Format save was introducing to a background layer. 

I'm literally begging for a debugged version asap that addresses the saving issues!

This topic has been closed for replies.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 24, 2024

@Sean McKeown-Young 

You didn't say where you are saving the files when they get corrupted. Are they on a network drive or removeable disk? If so, see this from Adobe Help: 

"Recommended workflow

"Technical Support strongly recommends working in Photoshop directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then transfer them to the network or removable drive in the Finder or in Windows Explorer. To retrieve files, copy them in the Finder or in Windows Explorer from the network or removable drive to your hard disk. You can then open the files in Photoshop. This workflow avoids problems that occur when network system setups or removable media device drivers are incompatible with the operating system or Photoshop."

Details here:

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html#:~:text=Technical%20Support%20strongly%20recommends%20working,Finder%20or%20in%20Windows%20Explorer.

 

 

 Adobe came up with a workaround for your second issue in version 22:

 

As of 22.4.1, you can find png, jpg, pdf, etc., in Save a Copy.
As of 22.4.2 you can revert to the previous behavior in Preferences > File Handling > File Saving Options:

  • Enable Legacy Save As
  • Do not append Copy to filename

 

As for the Photoshop animation, please tell us if you saved it when you started and made incremental saves over the six hours or if it was never saved. Also, how did you lose it? Did Photoshop crash? Or did you close without saving? Did you get an error message? We can't guess, so we have to ask.

 

 

Jane
Forum volunteer
 
 
    Sean McKeown-Young
    Sean McKeown-YoungAuthor
    Participant
    October 30, 2024

    I saved repeatedly. I didn't close and reopen the file when I saved. I just did a 'save' or a 'save as.' 
    The issue is that when I reopened the file (actually files because it happened on multiple files) the glitch was introduced and when opening, Photoshop gave me a message that there was a corruption and proceeded to open the file flattened, which is no good to me... I literally never use 'Save a Copy' unless I specifically want a short term copy. This was the only thing that I found that sort of worked and it didn't really.... This is not good.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    October 30, 2024

     

    quote

    It's corrupting files when saving. 

    It's not allowing me to change the file format when doing a 'Save As.' 

    By @Sean McKeown-Young

     

    Corruption is caused by hardware failure. Please see my first paragraph above and answer the earlier question.

     

    You said you can't change the format with Save As. If you have a file that does not meet JPEG specifications (layers, bit mode, etc.), then JPEG will not appear in Save As. You can find JPEG in Save a Copy or by changing your Preferences. See my earlier reply for details.

     

    Your second post indicates a different issue from your first post. Please clarify so we can better assist.

     

    Jane

     

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