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AlSNP
Participant
July 22, 2024
Question

3 month trial no longer active

  • July 22, 2024
  • 2 replies
  • 358 views

Hi, 

I recently purchased an asus vivobook 16pro which came with a 3 month free trial of creative cloud and all apps. Because this was a purchase to replace another laptop I needed to clone the harddrive to a larger capacity ssd.
Since the clone I have been unable to use my trial. I tried a trouble shooting list on the Adobe website (sorry, can't find the link) but was unable to refresh back to the trial. it had around 2 months left.

Any suggestions please?

This topic has been closed for replies.

2 replies

E
Emma38741036t2pn
Participant
July 22, 2024

Hey,

 I had a similar issue with an Adobe trial after cloning my drive. Try contacting Adobe support directly—they were really helpful when I reached out. Also, make sure all Adobe-related files and licenses transferred correctly during the clone. Sometimes, reinstalling Creative Cloud can help reset things. Good luck!

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    July 22, 2024

    @AlSNP I'm a little confused by this bit "Because this was a purchase to replace another laptop I needed to clone the harddrive to a larger capacity ssd" any info I can find on the laptop suggest that it already comes with an SSD of 1TB and above

      A
      AlSNPAuthor
      Participant
      July 22, 2024

      Hi,

       

      Thanks for the quick reply. The 1tb drive didn't have enough space to store videos that I edit + my music collection - over 1tb on its own. While videos get shared and stored online, I am losing the online access due to change of job to store the videos.
      The Vivo doesnt come with second internal ssd slot which is why I needed to increase the capacity.

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      July 22, 2024

      Try using this tool to uninstall the Creative Cloud app

      https://helpx.adobe.com/ie/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      Then download again and reinstall

      https://creativecloud.adobe.com/apps/download/creative-cloud

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