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Participant
March 6, 2021
Question

3D animation not working

  • March 6, 2021
  • 3 replies
  • 346 views

First sorry for my bad english, i need some help because i can't do 3d animation on photoshop

 

My computer is good enough ( ryzen 7 3700x, gtx 1660ti 16gb ram 3000mhz ) and i've tried everyting from this Photoshop Basic 3D Animation Won't Render to Video? to this Photoshop 2020 - Timeline animations not working and nothing help at all 😕😕

 

I got no problem with 2D animation even " complex " one but i can't even render a sphere moving left to right everytime i try to do something in 3D it's like photoshop don't recognise my graphic card anymore ( can't even check or uncheck the graphic card option in performance tab once i enter 3D ) the animation won't start when i press the button and i can't render. And yes i tried to "Set your keyframes - save the file. Close the file and re-open - check the keyframes are still set (if not enable them) - Render the video." and it's not working ( keyframe are still set ). As i said i've been trying with everything i found here and nothing seems to work

 

I've also tried everything with my graphic card pilot from using old one to a fresh reinstall of new one ans same goes for photoshop used all 5 version available on creative cloud.

 

Really hope someone can help me i'm wasting so much time trying to figure out what's wrong i would rather practice on my skill

This topic has been closed for replies.

3 replies

Participant
April 15, 2021

I am also having the same problem. Until yesterday it was saying that 3d animation services are unavailable but today it is saying "No internet connection detected". Even though I am signed into Adobe CC. I will also contact tech support.

Participant
March 7, 2021

Update : I've been in contact with chat support and after 3 hours they basically told me nothing can be done/they don't know what happen and they will escalate the case so if anyone got the same issue contact them so it may be fix a day, still sad it take 3 hours to come to the conclusion i wasn't stupid and there is a real issue but i just hope something can be done now

Peru Bob
Community Expert
Community Expert
March 6, 2021

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum so that proper help can be offered.