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filouf19407391
Participant
November 7, 2019
Answered

3D objects disappear in photoshop cc 2020

  • November 7, 2019
  • 3 replies
  • 12215 views

I already had the same problem with photoshop cc 2019. The 3D object suddenly disappear. All of them. As if I had changed the opacity of material to 0%. I tried to rerender, but it doesn't help. The only way is to reopen the same file on my macbook air. Then all layers become visible again. I would prefer to work on my mackbook pro because it is more powerful. But the problem appear mainly on this machine.  I have tried to reinstall Photoshop on my mackbook pro. Does not solve the problem. I have catalina on both macs.

    This topic has been closed for replies.
    Correct answer Salt Peppermint

    go to your preferences, - techonlogy preview - check " deactive native canvas". restart PS

    3 replies

    G
    g-harv
    Participating Frequently
    May 16, 2021

    Still no solutions?  This has just started on my MacbookPro. I can create the object but as soon as I select it, it disappears.

      Salt Peppermint
      Salt PeppermintCorrect answer
      Participant
      June 7, 2021

      go to your preferences, - techonlogy preview - check " deactive native canvas". restart PS

        Gwynneth5ED2
        Gwynneth5ED2
        Participant
        June 11, 2021

        Thank you so much - 3D working now!!

        gwendosaurus
        gwendosaurus
        Participant
        January 23, 2021

        I have this same issue. Running CC 2021, on my M1 Macbook Pro, Big Sur. I don't have a different computer to try it on anymore. Wondering if you've found a solution?

          JJMack
          Community Expert
          JJMackCommunity Expert
          Community Expert
          November 8, 2019

          I had a problem using  PS 2020 on Windows 3D objects would turn black they did not disappear. I saw there was a newer Device Driver available from Nvidia for my Quadro K2200.  Installing that driver solver my Problem. 3D objects no longer turn black.  Check with Apple toe see if there are updates for your Mac.

          JJMack
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