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D
designer@indigointer.com
Participant
June 19, 2020
Question

A Problem on the latest Photoshop 21.2: Blank Gray Canvas

  • June 19, 2020
  • 4 replies
  • 1773 views

The symptom is when you go to other app and come back to Photoshop, the canvas becomes blank gray. I have to move some objects or hide/unhide some layers for the screen to come back again.  See the attached you to see what it's like.

 

This is so annoying because we have to use back and forth between apps. 

 

I've tried changed GPU preference (Basic/Advanced and even NO GPU) and re-started photoshop but it didn't solve at all. So I think it's not about the GPU setting.

 

Finally, I find a solution but it's not actually practical but it worked. I noticed that it happened to some artworks that has Artboards so i tried to clear all artboards inside that artwork. The symptom is gone (not entirely but it happens less)

 

To Adobe, please fix ASAP. We need to use Artboards. 
To fellow users, if you have better solutions, please share.

 

Thanks.

 

    This topic has been closed for replies.

    4 replies

    C
    chelins17123173
    Participant
    August 18, 2020

    Hi, did you ever find a solution to this problem? I am currently having the same issue and I'm losing my patience very quickly!

    R
    ryanfield
    Participant
    July 6, 2020

     

    The bug kicks in when I try to edit text. As you can see in the vid above, the artboard label disappears, and the transform controls become dotted. This bug is an absolute nightmare when working with artboards, please fix it Adobe!

      T
      taanielmalleus
      Participating Frequently
      July 6, 2020

      Same problem here and absolutely nothing helps. It's so ANNOYING.

      Seems like I have to downgrade the version.

      F
      Community Expert
      Francesco Della PerutaCommunity Expert
      Community Expert
      June 19, 2020

      Hi, It seems a GPU related issue...  Have you updated the OS and the graphic card driver?

      D
      designer@indigointer.comAuthor
      Participant
      June 19, 2020

      I thought it too, so I've updated the system and all patches to the latest but it didn't work.

      My current system is macOS Catalina 10.15.5.

      Moreover, I've also tried disabled the GPU but it still did not work.

      A
      Anonymous
      June 19, 2020

      Hi

      Check to see if legacy compositing is enabled in preferences, if it is disable it and restart Photoshop, this has fixed other GPU related issues with version 21.2, worth a try

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