Accidentally deleted preferences file for photoshop CS6

Forum|Forum|5 years ago
March 28, 2021
3 replies
759 views

I own this copy and I don't know how to get the preferences file back. It's not in recycling bin, I accidentally deleted a whole lot of files.

When I try to open PS it says "Could not load actions because an unexpected end-of-file was encountered". Then I click OK and it says "could not initialize Photoshop beause the preferences file was invalid (it has been deleted)".

Very stressed out, please help! I don't know that much about computers...

Installation

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happie_97

Community Expert

I agree -- doing a walkthrough with Adobe support would be your best option since you don't have those discs anymore.

mglush

Community Expert

Hi!

I found this thread on Photoshop Family that might be helpful. Please take a look and see if this provides the answer you need. https://feedback.photoshop.com/conversations/default_topic/deleted-preference-files/5f5f45bf4b561a3d425d8a46

If not, I would suggest getting a hold of Adobe Support and having them walk you through the process. Since you have purchased the software, they would have access to your Serial number and would be able to help you reinstall the program.

Let us know if you have any additional questions.

Michelle