Adobe Camera Raw 13.0.2 Optics not showing Canon

Forum|Forum|5 years ago
November 27, 2020
2 replies
643 views

Canon not showing in Optics.

When I tick Remove chromatic aberration and Use profile corretions I get a orange warning triangle and the message -Unable to load lens profile. Raw image.

Can not enter Canon as when I do it just greys out. No canon lenses .

Image no and CR2 with Canon EOS 5D Mark IV clearly shown on top of imported image.

Tried everything but nothing works. I use this on every image and have never had trouble before the new upload. Please help.

Problem or error

This topic has been closed for replies.

davescm

Community Expert

If you post a link to a raw file, I'll try it here which should show whether it is your file or system that is the issue

Dave

J

janeannetAuthor

Participating Frequently

Hi
Not sure how I do that. Do I just send you one of my latest raw images?
Jane

davescm

Community Expert

Hi - if you put it in your Creative Cloud folder and let it sync - you should then be able to go to it online (via the CC desktop app) and get a "Share" link which you can post here

Dave

davescm

Community Expert

I have the same camera here and v13.0.2 appears to be working correctly.

Check folder C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0 does that have the profiles? If not you may need to uninstall and re-install camera raw.

Dave

J

janeannetAuthor

Participating Frequently

Hi

Thank you for replying. Yes a long list of lenses are list there.

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded