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SimbasMommy
Participant
November 5, 2017
Answered

Adobe CC 2018 Update and Wacom Tablets

  • November 5, 2017
  • 12 replies
  • 14314 views

I have seen a lot of posts here about issues with the CC 2018 update for Photoshop and using a Wacom Drawing Tablet, but none have actually answered the question.

When I run ANY of the CC 2018 programs and attempt to set specific functions for the express keys on my Wacom Intuos Pro Medium tablet, none of the functions set are working. Instead, the keys work as they are set in the "All Other" category, AKA the key functions set for normal use and not for a specific program. When I instead run CC 2017 of any program, especially Photoshop CC 2017 and InDesign CC 2017, and set express key functions for those programs, they work like a charm. No post that I have read has connected the fact that it is not just Photoshop or Illustrator, but all of the CC 2018 updated programs. I have also read every suggestion and tried all the potential solutions people have made, but none of them are working. The only thing working is reverting to 2017. This tells me that it is an issue with the entire CC 2018 update, something that Adobe should address.

This is the only way I can really seem to get any help from Adobe, so can someone let them know this is an issue? Someone who is actually an employee at Adobe and can get the information to the software troubleshooters and developers? (Sorry to be blunt, but this seems to be an issue that needs to get to the actual developers 😕😕 )

Thanks for any potential help. I will update with anything that works (or doesn't).

This topic has been closed for replies.
Correct answer Trevor.Dennis

robertm30343553  wrote

I have the same tablet and am currently rolling back to the last version of Photoshop as pressure sensitivity does not work in CC2018.

Hopefully this gets resolved.

If you are a Windows user then you might be using the WinTab API.  Open Wacom Tablet Properties and click on the Mapping tab.  If Windows Ink is not checked, then you might need to copy the WinTab text file to the CC 2018 folder.

Go to (you might need to click on the View tab in File Explorer, and check Hidden files to make them viewable.  Then go to

C:\Users\your user name\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\

And copy PSUserConfig and paste itinto the CC 2018 folder.

The contents of the PSUserConfig.txt file are

# Use WinTab

UseSystemStylus 0

Good luck, and let us know how you get on.

12 replies

Participant
November 23, 2017

I have the same tablet and am currently rolling back to the last version of Photoshop as pressure sensitivity does not work in CC2018.

Hopefully this gets resolved.

Trevor.Dennis
Community Expert
Trevor.DennisCommunity ExpertCorrect answer
Community Expert
November 23, 2017

robertm30343553  wrote

I have the same tablet and am currently rolling back to the last version of Photoshop as pressure sensitivity does not work in CC2018.

Hopefully this gets resolved.

If you are a Windows user then you might be using the WinTab API.  Open Wacom Tablet Properties and click on the Mapping tab.  If Windows Ink is not checked, then you might need to copy the WinTab text file to the CC 2018 folder.

Go to (you might need to click on the View tab in File Explorer, and check Hidden files to make them viewable.  Then go to

C:\Users\your user name\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\

And copy PSUserConfig and paste itinto the CC 2018 folder.

The contents of the PSUserConfig.txt file are

# Use WinTab

UseSystemStylus 0

Good luck, and let us know how you get on.

Participant
November 24, 2017

Thanks for the reply. I had already rolled back the drivers on my tablet and reverted back to the last version of Photoshop before I had caught your response. But, it was as you mentioned, Windows Ink and the Config file. I reinstalled the latest version of PS as well as my Wacom drivers. All is working good now!!!

Thanks for the response,

RM

SimbasMommy
Participant
November 9, 2017

This is still an issue, and I have yet to see any response from anyone about a fix.

Norton Filho
Participant
April 13, 2018

Go to use another program and you will see everithing work beautifully, perfect and smootly... and you will be happy without this never ending problem... it seems they dont know how to make things work with tablets... Windows+Adobe+Wacom... They never will work fine. Never does...