Adobe CC 2019 program doesn't complete download

Forum|Forum|1 year ago
September 11, 2024
4 replies
981 views

When I click to bring up my Adobe cc 2019 on my macpro, it comes up on desktop as a title page Adobe cc 2019 but with only a blank grey screen - ie it doesnt complete coming up on-screen.

macOS

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Jeff Arola

Community Expert

First of all i would not try a reinstall of Photoshop 2019 unless you have the Photoshop 2019 installer since Adobe no longer offers those older Photoshop installers and usually a reinstall is not needed.

It would also be helpful if the screenshots you post are larger so we see them clearly.

You can take screenshots on your Mac instead of taking pictures of the screen.

https://support.apple.com/en-us/102646

Many times a Photoshop preferences reset is all that is needed to fix Photoshop problems.

Where it says Using a keyboard shortcut

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

B

brittain_2704Author

Participant

Jeff,
I have not heard back from you.
See my most recent reply back on this thread. My Photoshop CC2019 still only comes up with a blank grey screen. I followed the link you gave me to Quit photoshop, then command+option+shift, and opened photoshop but did not get notification “delete the adobe photoshop set up
file.” I am dead in the water and need to do some printing. Help!

Sent from my iPhone